Financial Services Officer
Company: North Star Community Credit Union
Location: Bottineau
Posted on: January 25, 2023
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Job Description:
Role: To assist with all activities associated with member
lending, account opening, process member transactions and respond
to member needs for information and assistance with their Credit
Union business. Essential Functions & Responsibilities: E 40%
Corresponds with or interviews loan applicants; prepares necessary
documents for approval and processes approved loan documents for
disbursement/filing, ensuring they are in compliance with Credit
Union polices and legal requirements. Makes decisions within loan
approval authority or forwards the loan request to higher levels
for decision. Reviews loans for proper insurance on collateral,
taking action to insure uninsured collateral. Takes loan payments.
E 30% Assists members with opening and closing accounts, answering
questions about products and services and resolving problems that
are within their authority to resolve. Refers problems that are
beyond their authority to the Branch Manager. Identifies cross-sell
opportunities and cross-sells services to members. E 15% Business
development to include but not limited to, proactive activities
that increase credit union profitability and member loyalty. N 5%
Receives and processes members financial transactions, including
deposits, withdrawals and loan payments. Sells money orders and
gift/travel cards to members. Balances cash drawer and makes
settlement of day's activities. N 5% Performs a variety of
miscellaneous duties including typing, filing, computer input and
answering the telephone. N 5% Performs other job related duties
required or assigned. Performance Measurements: 1. Provide
friendly, prompt, professional, and accurate service and support to
all members and associates by answering telephone within 3 rings,
waiting on members in a timely fashion, and responding to
correspondence and messages within 2 business hours. 2. Meet or
exceed assigned loan volume in total dollars produced and overall
loan portfolio balance. 3. Ensure all paperwork related to new
loans is processed in compliance with relevant regulations and with
zero unresolved errors. 4. Deliver loan decision to member within
30 minutes of completed application. 5. Cross sell loan protection
insurance on at least 50% of all eligible loans. 6. Maintain and
develop knowledge of current lending policies and procedures. 7.
Maintain a 60-day delinquency rate at or below 1% of total loan
portfolio. 8. Maintain a charge-off rate of no more than 0.40% of
the loan portfolio. 9. Successfully cross sell additional North
Star products/services.
PI198596950
Keywords: North Star Community Credit Union, Fargo , Financial Services Officer, Accounting, Auditing , Bottineau, North Dakota
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