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Financial Services Officer

Company: North Star Community Credit Union
Location: Bottineau
Posted on: January 25, 2023

Job Description:

Role: To assist with all activities associated with member lending, account opening, process member transactions and respond to member needs for information and assistance with their Credit Union business. Essential Functions & Responsibilities: E 40% Corresponds with or interviews loan applicants; prepares necessary documents for approval and processes approved loan documents for disbursement/filing, ensuring they are in compliance with Credit Union polices and legal requirements. Makes decisions within loan approval authority or forwards the loan request to higher levels for decision. Reviews loans for proper insurance on collateral, taking action to insure uninsured collateral. Takes loan payments. E 30% Assists members with opening and closing accounts, answering questions about products and services and resolving problems that are within their authority to resolve. Refers problems that are beyond their authority to the Branch Manager. Identifies cross-sell opportunities and cross-sells services to members. E 15% Business development to include but not limited to, proactive activities that increase credit union profitability and member loyalty. N 5% Receives and processes members financial transactions, including deposits, withdrawals and loan payments. Sells money orders and gift/travel cards to members. Balances cash drawer and makes settlement of day's activities. N 5% Performs a variety of miscellaneous duties including typing, filing, computer input and answering the telephone. N 5% Performs other job related duties required or assigned. Performance Measurements: 1. Provide friendly, prompt, professional, and accurate service and support to all members and associates by answering telephone within 3 rings, waiting on members in a timely fashion, and responding to correspondence and messages within 2 business hours. 2. Meet or exceed assigned loan volume in total dollars produced and overall loan portfolio balance. 3. Ensure all paperwork related to new loans is processed in compliance with relevant regulations and with zero unresolved errors. 4. Deliver loan decision to member within 30 minutes of completed application. 5. Cross sell loan protection insurance on at least 50% of all eligible loans. 6. Maintain and develop knowledge of current lending policies and procedures. 7. Maintain a 60-day delinquency rate at or below 1% of total loan portfolio. 8. Maintain a charge-off rate of no more than 0.40% of the loan portfolio. 9. Successfully cross sell additional North Star products/services.


Keywords: North Star Community Credit Union, Fargo , Financial Services Officer, Accounting, Auditing , Bottineau, North Dakota

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