Financial Services Officer
Company: North Star Community Credit Union
Location: Bottineau
Posted on: January 25, 2023
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Job Description:
Role:
To assist with all activities associated with member lending,
account opening, process member transactions and respond to member
needs for information and assistance with their Credit Union
business.
Essential Functions & Responsibilities:
E
40%
Corresponds with or interviews loan applicants; prepares necessary
documents for approval and processes approved loan documents for
disbursement/filing, ensuring they are in compliance with Credit
Union polices and legal requirements. Makes decisions within loan
approval authority or forwards the loan request to higher levels
for decision. Reviews loans for proper insurance on collateral,
taking action to insure uninsured collateral. Takes loan
payments.
E
30%
Assists members with opening and closing accounts, answering
questions about products and services and resolving problems that
are within their authority to resolve. Refers problems that are
beyond their authority to the Branch Manager. Identifies cross-sell
opportunities and cross-sells services to members.
E
15%
Business development to include but not limited to, proactive
activities that increase credit union profitability and member
loyalty.
N
5%
Receives and processes members financial transactions, including
deposits, withdrawals and loan payments. Sells money orders and
gift/travel cards to members. Balances cash drawer and makes
settlement of day's activities.
N
5%
Performs a variety of miscellaneous duties including typing,
filing, computer input and answering the telephone.
N
5%
Performs other job related duties required or assigned.
Performance Measurements:
1.
Provide friendly, prompt, professional, and accurate service and
support to all members and associates by answering telephone within
3 rings, waiting on members in a timely fashion, and responding to
correspondence and messages within 2 business hours.
2.
Meet or exceed assigned loan volume in total dollars produced and
overall loan portfolio balance.
3.
Ensure all paperwork related to new loans is processed in
compliance with relevant regulations and with zero unresolved
errors.
4.
Deliver loan decision to member within 30 minutes of completed
application.
5.
Cross sell loan protection insurance on at least 50% of all
eligible loans.
6.
Maintain and develop knowledge of current lending policies and
procedures.
7.
Maintain a 60-day delinquency rate at or below 1% of total loan
portfolio.
8.
Maintain a charge-off rate of no more than 0.40% of the loan
portfolio.
9.
Successfully cross sell additional North Star
products/services.
PI198596960
Keywords: North Star Community Credit Union, Fargo , Financial Services Officer, Accounting, Auditing , Bottineau, North Dakota
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