Analyst/ Headcount Data Management

Location: Fargo
Posted on: October 8, 2020

Job Description:

Position Description: This position requires an action oriented professional, who will be primarily responsible for using their exceptional problem solving, customer service and data entry skills to support the Headcount Data Management Team. The ideal candidate will have the agility to exercise responsibility for maintaining contingent staff data worldwide, while ensuring the accuracy, integrity and confidentiality of the data. This role is also responsible for providing customer support.

To be successful, this position will need to collaborate effectively both with organizations within the business group (New Hire setup, Headcount Operations and/or Contingent Staff operations) and organizations outside of the business group (business partners primarily).

Key Responsibilities:Ensure quality data entry while meeting, or delivering better than established service level agreements.

Independently responds to complex internal and/or external partner issues, advocating for the partner/customer, and influences the decision making on deliverables.

Provide customer support by working with customer¿s world-wide, to answer questions and resolve transaction problems. Able to independently resolve exceptions by using discretion.

Participate in implementation of new business policies and processes. Participates in process redesign and recommends changes to the existing process by using independent judgment and discretion, resulting in improved operational efficiency.

Demonstrate excellent organizational and communication skills (written and verbal) when responding to customer emails and/or phone calls.

Must be adaptable, flexible, and able to produce quality results in a fast-paced environment.

Display strong attention to detail and proven ability to manage multiple priorities and/or projects.

Proactively provide input and use discretion to recommend changes to processes to support the release of a new system/release.

Participates in the readiness planning with dept/business and with internal and/or external partners, resulting in a seamless transition and minimal service-level disruption.

Able to adapt to last minute changes and problems requiring immediate action.

Become procedure expert in area of group support specialty. Using discretion - is able to make recommendations on how to handle exceptions, resulting in successful compliance.

Able to independently identify trends and recommend changes to internal SLAs, resulting in meeting partner/customer expectations.

Complete special projects as needed

Overtime may be required

Competency requirements:

Strong interpersonal awareness skills

Excellent verbal & written communication skills

Ability to work effectively cross¿organizationally and cross-culturally

Ability to work independently and within tight deadlines

Flexible, action and results oriented

Highly analytical with good attention to detail

Ability to shift and manage multiple priorities

Good problem-solving skills

Ability to continuously adapt to changing priorities and work well under pressure

Keywords: , Fargo , Analyst/ Headcount Data Management, Administration, Clerical , Fargo, North Dakota