REPORTING SUPPORT SERVICE DESKS
Seeking candidates for a post event data reporting position. This
is a great opportunity to join a leading company that offers room
for growth and advancement!
Hours: 8 a.m. - 5 p.m. (M-F) or 9 a.m.- 6 p.m. (M-F)
Provides day-to-day front line customer service support in
fast-paced work environment. Ensures compliance to all applicable
policies and procedures. Assists customers with processing data
files (including but not limited to sweeping data files for
completeness, processing data in approved Microsoft reporting
systems, monitoring requests to ensure processed within appropriate
SLA, follow-up regarding reporting validation issues, creating of
scripts for more efficient processing of data files etc.) .
Responds to routine inquiries from customers regarding fulfillment
of requests. Resolves problems and complaints according to
1. Provides front-line customer service via email, over telephone,
and at times in-person, ensuring prompt and efficient service for
2. Performs duties associated with a service center of operations
(resolution of customer concerns, fulfillment of reporting
requests, follow-up of required information)
3. Monitors and responds to emails and telephone calls from
internal customers and team related to the service desk.
4. Schedule meetings, conference calls and prepare meeting
materials, as necessary.
5. Performs other duties as assigned.
Must have excellent Excel skills (e.g., v-lookups, filters,
sorting, formulas, pivot tables, etc.) and well as advanced SQL
knowledge. Effective oral and written communication skills
necessary to interact with all levels of internal and external
contacts. Ability to identify and evaluate customer inquiries and
problems and determine the appropriate actions. Ability to operate
personal computer and related software for business applications.
Ability to operate standard office machinery. Knowledgeable in
general Word Capabilities and Microsoft Outlook. Must be organized
and customer service based.
One year related reporting or development work experience
Qualified candidates please submit resumes for further