Position Description: This position requires an action oriented
professional, who will be primarily responsible for using their
exceptional problem solving, customer service and data entry skills
to support the Headcount Data Management Team. The ideal candidate
will have the agility to exercise responsibility for maintaining
contingent staff data worldwide, while ensuring the accuracy,
integrity and confidentiality of the data. This role is also
responsible for providing customer support.
To be successful, this position will need to collaborate
effectively both with organizations within the business group (New
Hire setup, Headcount Operations and/or Contingent Staff
operations) and organizations outside of the business group
(business partners primarily).
Key Responsibilities:Ensure quality data entry while meeting, or
delivering better than established service level agreements.
Independently responds to complex internal and/or external partner
issues, advocating for the partner/customer, and influences the
decision making on deliverables.
Provide customer support by working with customer¿s world-wide, to
answer questions and resolve transaction problems. Able to
independently resolve exceptions by using discretion.
Participate in implementation of new business policies and
processes. Participates in process redesign and recommends changes
to the existing process by using independent judgment and
discretion, resulting in improved operational efficiency.
Demonstrate excellent organizational and communication skills
(written and verbal) when responding to customer emails and/or
Must be adaptable, flexible, and able to produce quality results in
a fast-paced environment.
Display strong attention to detail and proven ability to manage
multiple priorities and/or projects.
Proactively provide input and use discretion to recommend changes
to processes to support the release of a new system/release.
Participates in the readiness planning with dept/business and with
internal and/or external partners, resulting in a seamless
transition and minimal service-level disruption.
Able to adapt to last minute changes and problems requiring
Become procedure expert in area of group support specialty. Using
discretion - is able to make recommendations on how to handle
exceptions, resulting in successful compliance.
Able to independently identify trends and recommend changes to
internal SLAs, resulting in meeting partner/customer
Complete special projects as needed
Overtime may be required
Strong interpersonal awareness skills
Excellent verbal & written communication skills
Ability to work effectively cross¿organizationally and
Ability to work independently and within tight deadlines
Flexible, action and results oriented
Highly analytical with good attention to detail
Ability to shift and manage multiple priorities
Good problem-solving skills
Ability to continuously adapt to changing priorities and work well