IT Support Specialist - Home Office, Fargo
Company: GOLDMARK Property Management
Location: Fargo
Posted on: January 27, 2023
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Job Description:
Join our Goldmark family - the premiere Property Management
Team.Creating a better living.Starting at $21 per hour based on
experience!The IT Support Specialist is responsible for hardware
and networking support for the company ensuring all team members
have effectively working technology. The IT Support Specialist
provides end-user support to all team members and must have the
ability to communicate technical concepts to non-technical
audiences.Core Performance Responsibilities:--- Serve as a support
to the field positions as a resource to support and resolve
technology issues that our team rely on to serve our customers
including desktop computer systems, phones, the network and network
devices.--- Assist with special projects that help build and
maintain long-term relationships with residents.--- Be fiscally
responsible in making decision to repair and/or replace hardware as
needed.--- Manage asset inventory for property accounting and cost
allocations including purchasing and reallocations.--- Ensure
systems are up and operational according to the outlined service
agreements.--- Provide IT hardware and network support to end users
through prioritizing and managing support requests to ensure issues
are handled timely and efficiently.--- Collaborate with third party
vendors to ensure contract terms are honored.--- Assist in
workstation set up including identifying hardware and software
needs as well as set-up and installation.--- Manage company's
mobile devices including phones and tablets.--- Manage user set-up
and deactivation process as it relates to Microsoft Active
Directory.--- Serve as internal and external point of contact for
telecommunication and digital service relationships including
phone, internet, alarms and security cameras.--- Execute assigned
projects with the timeline and budget assigned.--- Ensure SOC/SOX
compliance and separation of duties. Provide documentation for
audit purposes.Experience, Education and Licensure:1. Associate's
degree in information systems or related subject preferred; or two
or more years' related experience and/or training; or equivalent
combination of education and experience.2. A motivated,
well-organized, and self-directed individual who is also able to
motivate and guide others.3. Strong analytical, problem-solving,
and critical thinking skills.4. Prior experience supporting
hardware and network issues.5. Proficiency in Microsoft Suite
including Office365, Active Directory, SharePoint, Outlook and
PowerBI is preferred.
Keywords: GOLDMARK Property Management, Fargo , IT Support Specialist - Home Office, Fargo, Administration, Clerical , Fargo, North Dakota
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