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IT Support Specialist - Home Office, Fargo

Company: GOLDMARK Property Management
Location: Fargo
Posted on: January 27, 2023

Job Description:

Join our Goldmark family - the premiere Property Management Team.Creating a better living.Starting at $21 per hour based on experience!The IT Support Specialist is responsible for hardware and networking support for the company ensuring all team members have effectively working technology. The IT Support Specialist provides end-user support to all team members and must have the ability to communicate technical concepts to non-technical audiences.Core Performance Responsibilities:--- Serve as a support to the field positions as a resource to support and resolve technology issues that our team rely on to serve our customers including desktop computer systems, phones, the network and network devices.--- Assist with special projects that help build and maintain long-term relationships with residents.--- Be fiscally responsible in making decision to repair and/or replace hardware as needed.--- Manage asset inventory for property accounting and cost allocations including purchasing and reallocations.--- Ensure systems are up and operational according to the outlined service agreements.--- Provide IT hardware and network support to end users through prioritizing and managing support requests to ensure issues are handled timely and efficiently.--- Collaborate with third party vendors to ensure contract terms are honored.--- Assist in workstation set up including identifying hardware and software needs as well as set-up and installation.--- Manage company's mobile devices including phones and tablets.--- Manage user set-up and deactivation process as it relates to Microsoft Active Directory.--- Serve as internal and external point of contact for telecommunication and digital service relationships including phone, internet, alarms and security cameras.--- Execute assigned projects with the timeline and budget assigned.--- Ensure SOC/SOX compliance and separation of duties. Provide documentation for audit purposes.Experience, Education and Licensure:1. Associate's degree in information systems or related subject preferred; or two or more years' related experience and/or training; or equivalent combination of education and experience.2. A motivated, well-organized, and self-directed individual who is also able to motivate and guide others.3. Strong analytical, problem-solving, and critical thinking skills.4. Prior experience supporting hardware and network issues.5. Proficiency in Microsoft Suite including Office365, Active Directory, SharePoint, Outlook and PowerBI is preferred.

Keywords: GOLDMARK Property Management, Fargo , IT Support Specialist - Home Office, Fargo, Administration, Clerical , Fargo, North Dakota

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