Technical Support Engineer/Lead
Company: Next Level Business Services, Inc.
Location: Fargo
Posted on: February 13, 2020
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Job Description:
RESPONSIBILITIES: Diagnose, troubleshoot and replicate customer
issues, research and identify solutions to them. Need Networking
skills, Provide technical guidance and best practices as the
subject matter expert in our products. Effectively communicate on a
peer level with IT professionals within customer accounts to
quickly and accurately recommend and communicate solution
strategies. Ensure proper recording of customer reported problems
and maintaining status of problem and problem resolution in case
problem report tracking system. Actively participate and
proactively document customer questions, issues, resolutions, and
specific implementation scenarios in the knowledge database, and
tech pub forum. Effectively document and communicate customer
questions, issues, and requirements to support management, product
management and development. Participate in the technical review
process for new product launches. YOUR EXPERIENCE: Curious and a
self-starter - when you hit an obstacle you research and
investigate until you solve it. Highly organized - you can calmly
juggle multiple tasks and priorities and keep all the relevant
people and systems updated as you go along. A team-player - you'll
need to be able to leverage entire GEC Team and work with other
cross-functional teams as needed and keep everyone informed. Able
to communicate complex ideas, concepts and technology. Good network
troubleshooting skills with the Fair understanding of TCP/IP,
subnetting, routing, VLANs, and protocols including HTTP1/2, DNS,
SNMP, FTP. Basic to intermediate level knowledge of LAN/WAN
networking architecture, Load Balancers Knowledge of Security
Technologies and Protocols: Firewall, TLS/SSL, SSL Good to have
Knowledge of Enterprise Apps and Enterprise Security: IPSEC, PKI,
traditional overlay VPN technologies. Good to have Knowledge of
virtualization and hypervisors: VMware vSphere, MS Hyper-V, KVM.
Linux skills, CCNA certification is an added advantage. Good to
have Knowledge of with cloud computing vendors: AWS, Azure, Google
Cloud. Great passion for improving customer experience and in
delighting customers by helping them meet their desired outcomes,
easily. Basic project management skills.
Keywords: Next Level Business Services, Inc., Fargo , Technical Support Engineer/Lead, Engineering , Fargo, North Dakota
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