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Partner Service Manager

Company: WEX, inc.
Location: Fargo
Posted on: May 16, 2020

Job Description:

PARTNER SERVICE MANAGER HEALTH ACCOUNT SERVICES

The WEX Health Account Services Partner Service Manager (PSM) is responsible for overseeing the partner s product and service satisfaction through the adoption of best-practices, process improvements, and productive use of WEX Health products. This role has responsibility for managing the overall operations and Health Account services relationship.

ESSENTIAL RESPONSIBILITIES

* Manage the overall Health Account Services operational relationship with the WEX Health Partner. Responsible for the overall operational relationship satisfaction between WEX Health, the partner, and the partner s clients by fostering strong, positive relationships within an atmosphere of professionalism and honesty. Strive to obtain favorable references from partners and client.

* Exhibit compliance with WEX Health policies and procedures utilizing WEX Health-specified tools and processes.

* Collaborate with teammates to deliver effective value based solutions.

* Manage escalated problem solving through clear communication, consistent use of WEX Health tools, and timely follow-through.

* Identify internal process or system improvements to mitigate repetition of stated problems to foster a proactive and productive environment.

* Work with partner(s) to successfully manage large employer implementations and annual open enrollment processes. Communicate effectively by setting proper expectations and deliverable dates with partner.

* Successfully manage operations/service projectsby managing meeting agendas, recaps, open issue logs and task ownership.

* Encourage partners to consume WEX sponsored newsletters, training sessions and conferences. Maintain accurate partner information in supported WEX Health service tool(s). Provide internal and external partner updates and reviews on a consistent and recurring basis. .

DESIRED SKILLS AND QUALIFICATIONS

* Bachelor s degree in a Business or related degree

* Familiarity of technologies such as Microsoft Office, Web Applications, Customer Relationship Management (CRM) systems.

* Success in direct servicing and management of partners.

* Two years of health care related industry knowledge

* Ability to strategically and proactively manage projects and prepare and execute action plans to accomplish business objectives

* Ability to work independently and prioritize work in order to meet client deliverables and internal needs.

* Ability to work collaboratively across teams and build effective relationships

* Some travel required

* Requires excellent verbal and written communication and presentation

Equal Opportunity Employer/Vets/Disability

EQUAL OPPORTUNITY EMPLOYER/VETS/DISABILITY

Keywords: WEX, inc., Fargo , Partner Service Manager, Executive , Fargo, North Dakota

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