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Partner Delivery Manager

Company: WEX, inc.
Location: Fargo
Posted on: May 16, 2020

Job Description:

The Partner Delivery Manager role has the primary responsibility of leading a team of consultants in managing the delivery of a range of WEX Health solutions. The manager must engage with internal and external stakeholders to ensure success of all programs assigned the team.

RESPONSIBILITIES:

* Lead a cross functional team of consultants in onboarding partners onto the WEX health platforms.

* Lead partner escalations, including executive communication with partners, prioritization of tasks, and next steps with the project team and with other departments, as required. Become the trusted advisor with partners from the beginning of the program to post-implementation.

* Continuously enhance the onboarding process based on partner retrospectives and ongoing partner needs throughout the process.

* Ensure all processes are adhered to by the team including completion of standard process documentation for each program including project plans, issues logs, status reports, executive updates, etc.

* Conduct monthly audits on all programs for compliance on standards

* Work with the sales organization on enhancing onboarding processes during the pre-sales process

* Assist Sales and Account Executives in building sales business case (e.g. RFPs, presentations, project plan examples, etc.)

* Promote a culture of strong project management discipline and leadership focused on industry excellence and superior service.

* Monitor and report to leadership on key metrics including improvement strategies

* Manage staff planning, recruitment, performance management, work assignments, training, mentoring, career development, recognition and disciplinary actions.

QUALIFICATIONS:

* Bachelor s Degree or greater in Business, Computer Science, or equivalent

* 8+ years of experience in software Professional Services leadership roles in a consultative customer environment

* Experience in project management methodologies, performance metrics, and business and financial analysis

* Consultative abilities, sound judgment decision making skills, and ability to work under continual deadline pressure

* Demonstrated ability to lead others to execute on complex business strategies, driving measurable results

* Good influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels.

* Ability to cope in a technically complex and fast-changing environment, and to respond calmly and rationally to changing aspirations in a deadline-driven situation

* Ability to travel up to 50% is required

EQUAL OPPORTUNITY EMPLOYER/VETS/DISABILITY

Keywords: WEX, inc., Fargo , Partner Delivery Manager, Executive , Fargo, North Dakota

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