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Director, Customer Service

Company: Atlas International
Location: Evansville
Posted on: April 10, 2021

Job Description:

Atlas Van Lines is comprised of a family of companies that deliver transportation and related services globally through a network of quality agents and select service partners. Our MISSION: Every day we help you go new places--, with expertise in moving and logistics, bringing the world within reach. Job Overview:--If you thrive in a fast-paced environment and are a goal-driven individual with high energy, we want you! Atlas Van Lines is seeking a rational, detail-oriented candidate to work as a Director, Customer Service on our--Claims Services--team. The ideal candidate will have previous experience managing a team in an office environment and effective communication skills. This position will be responsible for--managing zone claim activity and achieving departmental objectives. The Director, Customer Service will resolve major problems and ensure proper implementation of rules and regulations. This position's duties include the following:

  • Enforce company and departmental policies and procedures
  • Supervise employees and coordinate day-to-day activities of the zone
  • Review large claims and authorize settlements--
  • Actively monitor statistical information on the zone and personnel; take corrective action if necessary
  • Recommend uniform procedures and write performance reviews
  • Handle litigation promptly, reducing Atlas Van Lines' potential exposure to large and costly claims
  • Establish work schedules and maintain even distribution of workload
  • Communicate with customers, agents, and truck drivers as needed
  • Actively participate in staff, training, and procedural development Employment Type & Hours: This full-time position will consist of 40 hours per week. Hours are from--8:00am--to 5:00pm, M-F. Possible overtime. Benefits:--Competitive pay, medical/vision/dental/life insurance; 401K retirement plan; vacation and holiday pay; wellness program; on-site medical clinic; on-site fitness center; training opportunities. Atlas is an EO employer - Veterans/Disabled and other protected categories. Required Skills
    • Bachelor's degree, 8+ years of work-related experience, and/or equivalent combination of both education and experience are required
    • Previous experience managing a team is preferred
    • Effective problem-solving, organizational, analytical, and communication skills
    • Solid knowledge of Microsoft Office programs such as Word, Excel, and PowerPoint
    • Champion of change - If it's broken, fix it. If it works, make it better.
    • Excellent reasoning ability
    • Ability to establish and maintain effective working relationships with employees, agents, and other outside organizations
    • Obsession with delivering happiness to customers - you're happy when they're happy.

Keywords: Atlas International, Fargo , Director, Customer Service, Executive , Evansville, North Dakota

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