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Quality Assurance Manager

Company: Anchor Ingredients Company
Location: Fargo
Posted on: November 22, 2021

Job Description:

PURPOSE OF POSITION:
This position is responsible for the managing the corporate quality team, responding to customer requests, streamlining processes and documentation, coordinating the communication and corrective actions surrounding customer complaints, and handling the day to day within the Corporate Quality Management System for Anchor Ingredients.

RESPONSIBILITIES:
Manage the day-to-day activities within the corporate quality department to ensure that the team is performing its assigned duties effectively & efficiently
Provide direction to the quality team in responding to customer requests for quality documentation
Work with the Sales Team to ensure customer document requests and other quality related documentation is getting processed in timely manner
Maintain internal tracking system housing all aspects of the customer complaint process
Coordinate all investigation activities and communications to ensure proper and thorough resolution of any customer complaints
Drive quality project management as it relates to corrective action, non-conformances, process improvements, and customer compliance
Responsible for all aspects of Kosher & Organic Certifications - including annual recertification, audits, product tracking systems, as well as coordination with plant quality manager to ensure all necessary operational procedures are implemented to ensure compliance with the rules and requirements of these certification.
Proactively identify opportunities to increase operational efficiencies and communication
Oversee the Maintenance/updating of our product documentation - including the COA process and item documentation
Maintain compliance with all applicable quality standards - internal, customer, certification body, regulatory
Effectively communicate compliance and conformance requirements\status to diverse audiences
Participate as a key member of the Food Safety Team
Identify opportunities to strengthen the food safety culture across the organization
Conduct annual evaluations of company policies and procedures with other key members of the Food Safety Team to ensure adequacy and compliance with all applicable requirements as well as identify opportunities to drive continuous improvement
Back up SQF Practioner
Train the quality team, as needed, including training new hires
Serve as a key point of contact for quality related questions as they arise
Help build and manage the quality control team
Up to 10% travel

QUALIFICATIONS:
The ideal candidate will possess the following:
Seven+ years of experience managing a comprehensive quality program, including two years of supervisory responsibility
Bachelor's degree in related field
Meticulous attention to detail and accuracy in work product
Demonstrated problem solving experience
Proficient in Microsoft Office products including Outlook, Excel and Word
Ability to see the big picture while focusing on the process and procedures necessary to produce deliverables
Ability to meet and establish deadlines.
Flexibility and the ability to thrive in a fast-paced environment
Excellent interpersonal skills and a team player.

WORK ENVIRONMENT & PHYSICAL DEMANDS
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates within both a professional office environment as well as ingredient processing facilities. While performing the duties of this job within the processing facilities, the employee will be exposed to machinery and moving parts. The employee may be exposed to adverse weather conditions, high precarious places and confined spaces, & airborne particles including grain dust and hazardous materials or fumes, which may require the use of PPE. The noise level in some of the work environments may require the use of hearing protection. While performing the duties of this job inside the office, the employee is frequently exposed to normal working conditions for an office environment with a noise level that is usually quiet to moderate.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee may be required to stand for long periods of time as well as use hands or fingers to reach or handle, and to reach with hands and arms. The employee is regularly required to stand, walk, climb, balance, stoop, kneel, crouch, or crawl. The employee will occasionally lift and/or move up to 40 pounds. All vision abilities are required to encompass close-up work. On occasion, employee must be able to tolerate and endure extended seasonal hours and maintain alertness to meet deadlines.

ABOUT THE COMPANY:
Anchor Ingredients, LLC headquartered in Fargo, ND, sources and supplies a wide range of specialty ingredients catered specifically to the human and pet food markets. With the ability to source ingredients worldwide, AI is uniquely positioned to meet all the ingredient needs of their customers. At Anchor Ingredients, we have assembled a world-class team of professionals with years of industry experience and a commitment to our core foundation of honesty, integrity and reliability.

DISCLAIMER:
This job description is not a complete description of responsibility, but reflects the general qualifications, duties and/or responsibilities necessary to perform this position. Anchor Ingredients reserves the right to revise the job description as circumstances warrant. All candidates who receive a written offer of employment will be required to successfully pass a background check, as well as testing for commonly abused controlled substances in accordance with the company's Drug Free Workplace Policy. Anchor
Ingredients is an at-will employer, which means that either the employee or the company may terminate the relationship at any time, with or without notice, and with or without cause. We are an equal opportunity employer.

Keywords: Anchor Ingredients Company, Fargo , Quality Assurance Manager, Executive , Fargo, North Dakota

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