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Field Operations Manager

Company: Microsoft Corporation
Location: Fargo
Posted on: November 22, 2021

Job Description:

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work. We make doing business with Microsoft easy. Field Operations and Deal Management (FODM) is part of Microsoft's America's Operations (AO). We transact using a continuously modernizing performance engine for Microsoft's existing commercial businesses, and we close gaps to accelerate the success of Microsoft's emerging businesses and organic ventures. Position Description This Field Operations Manager (FOM) is a specific senior individual contributor role is preferably based in either Reno, Ft Lauderdale, Atlanta or Fargo. Microsoft Business Operations launches, transacts, optimizes, and closes gaps for the Company through an Operations Delivery Life Cycle (ODLC). FOM's engage the most with senior / executive subsidiary stakeholders to cultivate a trusted partnership with Microsoft Business Operations, across multiple stages of the ODLC. As FOM's combine subsidiary market expertise, executive engagement, strategic insight, business acumen, end-to-end problem-solving, and portfolio management, all to make doing business with Microsoft easy. Basic Qualifications * 8+ years of senior / executive level stakeholder management experience required * Team management or leadership preferred. * Bachelor's Degree required * Business, Operations, Finance, or Information Technology (IT) experience Professional Qualification * Master's Degree preferred. * PMP/Change Management or comparable experience desirable; credentials preferred. Startup or emerging business experience desirable; online experience preferred. * Ex-professional services background preferred. (e.g. technology or business consulting) * Self-driven, highly-motivated, and innovative. * Both the passion and the ability to achieve exceptional results, tackle ambiguity, and match a fast-pace of delivery with minimal supervision. * Exceptional ability to influence without direct authority. * Exceptional virtual or remote teaming skills: facilitation, leadership, administration. * Superior analysis, problem resolution, judgment and decision-making skills. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Be the COO from Operations to Field: * Understand area/subsidiary business & regional partner strategy & co-relate to Operations enablement components (segment plans, partner stratification, product growth, cloud, market conditions, etc.) through a tailored execution plan * Drive discussions in subsidiary ROBs on operational learnings, insights and expectations at exec Level * Monitor changing compliance and regulatory landscape to identify policy changes and gaps; drive policy adherence * Represent Operations at the Executive Quarterly Business Reviews and identify opportunities to drive solutions to blockers Enable New Business Models and Drive Process Improvements: * Sponsor and be responsible for new business models, including engaging across Operations, Corp and Field - ensuring the right constructs and selling motions to allowed being processed * Support new operations offerings as a service - i.e. development of market specific tailored programs to help grow the market * Identify and implement process changes to increase agility and seller productivity Manage the intake process from field: * Understand requirements, assessment, and build the business case * Work with Corp Operations to prioritize and deliver * Represent Voice of the Field back to Operations - Market insights, partner gaps and manage critical escalations Key performance indicators for Business Operations include: regulatory and statutory compliance; business enablement; scalable COGS; stakeholder experience satisfaction indexes.

Keywords: Microsoft Corporation, Fargo , Field Operations Manager, Executive , Fargo, North Dakota

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