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Business Program Manager

Company: Microsoft Corporation
Location: Fargo
Posted on: November 22, 2021

Job Description:

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. With over 12,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience. Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes. Required Qualifications: * 3+ years of experience in a project management focused role Preferred Qualifications: * Experience coordinating efforts to manage scope, schedule, and international resources across multiple time zones and geographies. * High attention to detail while managing multiple priorities simultaneously * Ability to synthesize ambiguous data and drive for results * Preferred Experience: * Demonstrated experience and success at delivering cross functional programs and validated ability to influence without direct management authority, taking ownership and driving results * Outstanding verbal, writing, and presentation skills, as well as the ability to persuade, inspire, and motivate others * High attention to detail including proven ability to manage multiple priorities simultaneously Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. * Partner with and understand business needs of your stakeholders, prioritizing & translating those needs into actionable tasks oriented to drive our business forward. * Drive rhythm of prep, execute and follow-up on engagement with multiple Engineering groups for which MLGCS partners. * Track key issues and collate updates on progress against them. * Ensure change management activity is executed to drive maximum impact and adoption. * Insist & deliver on high standards of quality, including data accuracy & timeliness * Provide clear communication to all stakeholders, internal and external * Drive return on investment decisions with a balance of operational and financial rigor * Ensure all outputs & deliverables adhere to consistent frameworks and standards (OKRs/SPOTs) * Be an advocate and drive for inclusion

Keywords: Microsoft Corporation, Fargo , Business Program Manager, Executive , Fargo, North Dakota

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