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Food Beverage/Asst General Manager

Company: Arrowwood Resort Conference Center
Location: Alexandria
Posted on: January 24, 2023

Job Description:

Job Summary: As the Director of Food & Beverage/Assistant General Manager, you will lead the operation and people responsible for all of the food and beverage offerings to our guests. As a director, this role strives to continually improve the guest experience and maximize the financial performance of the F&B division overall.

Director of Food & Beverage (F&B) Compensation and Benefits:

  • Competitive Pay
  • Flexible Working Hours
  • Health Insurance
  • Vacation
  • 401(K)
    Responsibilities:

    General Operations
    • Establish and achieve quality and guest satisfaction goals by holding the team accountable to service standards
    • Supports and communicates Company initiatives
    • Develops and recommends all menus, promotions, and programs
      • Creates and executes marketing plan to build sales
      • Work closely with the Culinary Team to ensure proper execution for events and daily dining
      • Drive sales and control costs to deliver optimum business results for all areas of accountability.
      • Communicate repairs and maintenance needs and requirements to the maintenance team
      • Executes primary relationship with business and key revenue client/partners
      • Regularly obtains feedback from guests to improve operations
      • Work with Sales and Events Team to ensure client satisfaction at all events
      • Share responsibility, as directed by GM, for the financial success of the hotel and conference center by budgeting, monitoring and controlling cost centers such as Labor, Food, Beverage, and General and Administrative.
      • Share responsibility for the property operational quality by way of the Rooms, Food & Beverage, and Engineering Departments, as directed by the GM.
      • Ensure the highest level of guest and associate satisfaction and support, lead and direct the department heads and management team in this effort.
      • Work closely with FOM and DOS to help direct the maximization of room revenue by anticipating market shifts, development and monitoring of annual business, revenue management, marketing plans, and participation in appropriate marketing efforts.
      • Establish and support a proactive Human Resources department
        Team Management/Staff Development
        • Ensure the team collectively stays relevant with industry trends and advancements
        • Ensure menu/beverage/facility knowledge of staff
        • Ensure proper training on quality and service standards and have the tools & equipment to effectively carry out their job functions.
        • Maintain an excellent work environment for your team members
        • Uses all performance management tools, including development plans, to provide guidance and feedback to team
        • Promotes a cooperative work climate, maximizing productivity and morale
        • Interviews, hires, trains and develops team members
        • Provide in the moment coaching and on-going development for every member of your team to ultimately ensure an exceptional guest experience
          Service Standards
          • Ensures that daily walkthroughs are done to maintain critical standards for product quality, service speed, cleanliness and sanitation.
          • Ensures that all security, safety and sanitation standards are achieved
          • Follows and enforces responsible alcohol service policies
            Finance
            • Achieves assigned budget goals
            • Oversees execution of required reporting
            • Monitor budget and control expenses (beverage cost, labor, etc.)
            • Implements cost controls as needed to achieve positive financial results
              Director of Food & Beverage (F&B) Qualifications:
              • Minimum of 8 years of experience in the food and beverage industry and a m minimum of 5 years in a management position
              • Has strong attention to detail
              • Experience managing a high-volume operation.
              • Budgeting, forecasting, sales experience preferred.
              • Proven ability to lead and develop a team.
              • Candidates with a Hospitality Degree are preferred.
              • Hotel and hospitality experience is preferred but not required
              • Able to communicate effectively with management team, guests and team members
              • English reading, writing, math and computer skills required
              • Ability to taste and evaluate food and beverage products
              • Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift
              • Must be able to work extended shifts of 10 hours or more as business dictates
              • Must be flexible with schedule and able to work different shifts
                Director of Food & Beverage (F&B) Misc:
                • Special Events Oversee all banquets including set up, preparation, cooking and serving.
                • Manage banquet venue and dining room operations: --- Ensure excellent guest experience at special events and daily restaurant dining --- Continual development of staff at all levels --- Maintain facility cleanliness and organization with great attention to detail --- Manage dining room reservations and close building on assigned nights
                • Execute Special Events: --- Event Preparation, Set-Up, Meal Service, Bar Service, Clean-Up, etc. --- Such events include but are not limited to: --- Weddings, Showers, Banquets, Etc. --- Easter Brunch, Mother's Day Brunch and Breakfast with Santa --- Create house run events (ex: wine tasting dinners)
                  Regency Hotel Manageemnt is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Keywords: Arrowwood Resort Conference Center, Fargo , Food Beverage/Asst General Manager, Executive , Alexandria, North Dakota

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