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Vice President, Enterprise Systems and Business Partner Services

Company: TTEC
Location: Fargo
Posted on: March 18, 2023

Job Description:

Vice President, Enterprise Systems and Business Partner ServicesAs the Head of VP, Enterprise Systems & Business Partner Services, you'll be a part of creating and delivering amazing customer experiences, an award-winning employment experience and company culture. TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation.Our global IT organization of 1600 supports the entire enterprise that encompasses over 60,000 users across our Engage and Digital businesses.What you'll be doing: --Reporting to the CIO, the Vice President will lead a large, diverse group of technology professionals serving two primary functions. ----Enterprise systems teams perform application configuration, support and development across TTEC's internal enterprise business systems and end-to-end customer experience platforms. The Leader is instrumental in the development of our capabilities that span Human Capital, Finance & Accounting and Operations as well as bringing our clients advanced customer experience solutions effectively providing TTEC a competitive advantage. -- IT Business Partners serve distinct operating units including Public Sector, TTEC Agility, Percepta, and the EMEA region. -- --IT Business Partner Services teams are connected with various business portfolio owners and lead in formulating roadmaps, solutions, engagement of shared IT services, and technical account management with an aim of advancing the unique business segment.You will be responsible for:Enterprise Systems

  • Managing a team of high-performing application professionals responsible for the full lifecycle of applications including stakeholder management, vendor management, roadmaps, financials, development, configuration, deployment and management.
  • Oversee TTEC's efforts to provide state-of-the-art digital omnichannel solutions, using best-in-class products, advanced integration technologies and agile methodologies to enable comprehensive omni-channel services.
  • Ensuring stability and user satisfaction of TTEC's critical business applications, including Oracle EBS, Oracle Payroll, Kronos, Hyperion Planning, eWFM, Sharepoint, Taleo, and ServiceNow.
  • Drive the effectiveness and evolution of omnichannel and QA solutions including Google, Bright Pattern, and Nice
  • Partner with 3rd party providers and custom development teams as needed driving unique solutions.
  • Lead Software Architects, partner development teams, Software Engineer and Development teams, and QA/Testing teams to build and deploy enterprise scale solutions according to customer and business requirements.
  • Drive the establishment of architectural and security principles for the Enterprise Systems organization and represent those principles in collaboration with other IT organizations.
  • Liaise with various groups outside of IT to facilitate cross-functional implementation of new or improved business process requirements for all critical business systems.--
  • Actively contribute to ongoing process improvement by assisting in the development and communication of policies, procedures and user support tools--IT Business Partner Services
    • Managing a team of talented IT professionals responsible for successful delivery of technical roadmaps, delivery, and execution for a set of business portfolios
    • Sitting at the Business Portfolio leader's table and partnering on strategy, delivery, and execution for the business
    • Providing insight into distinct business challenges and needs ultimately delivering innovative solutions
    • Collaborating with IT Leadership and teams to leverage connected services while advancing distinct and competitive differentiation
    • Leadership of advancement of IT capability and services for EMEA
    • Leading the advancement of business partner services models--Desired Skills and Experience:
      • 14 years of overall technology experience in a software development role and a deep knowledge of software development methodologies with emphasis on Agile experience
      • Solid understanding and experience with customer experience, solutions and technology.
      • Enterprise application experience is required (ranging from human capital, finance or accounting processes including financial analysis, reporting, accounting, etc.
      • Experience leading business services teams across a breadth of technical services; --strong collaboration skills--
      • Bachelor's degree required; advanced degree or other professional certification preferred.--
      • Demonstrated excellence in a variety of competencies including: project management, teamwork, analytical thinking and client/customer awareness.--
      • Actively demonstrate a passion for continuous improvement focused on end user productivity and enterprise process integrationCOMPENSATION & BENEFITSThe anticipated starting salary range for individuals expressing interest in this position is $180,000-$240,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.--Benefits available to eligible employees include the following:
        • Medical, dental, and vision
        • Tax-advantaged health care accounts
        • Financial and income protection benefits
        • Paid time off (PTO) and wellness time offAbout TTECFor nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.--#LI-RemoteUS

Keywords: TTEC, Fargo , Vice President, Enterprise Systems and Business Partner Services, Executive , Fargo, North Dakota

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