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COBRA Client Manager

Company: WEX, inc.
Location: Fargo
Posted on: October 16, 2019

Job Description:

The COBRA Client Manager is responsible for implementing/managing a partner s COBRA program as it pertains to all aspects of the service model. They will also serve as a main point of contact for the day to day needs of the partner and act as a consultant for our products, system capabilities and operational procedures. A COBRA Client Manager must have the ability to think critically and be able to design software and/or servicing solutions to improve the partner s service model or product offering.

DUTIES AND RESPONSIBILITIES

* Communicates with key stakeholders via phone and email, providing timelines, education and training

* Assists in implementing new partners within agreed upon timelines and Service Level Agreements

* Assists in creating and documenting COBRA implementation processes, tools and workflows

* Designs processes to meet and/or exceed contracted partner expectations of Service Level Agreements, Quality and Operational goals and expectations

* Assists in creating partner specific training materials to be shared across various COBRA teams and provides ongoing training as necessary

* Manages all aspects of a partner s program/implementation leading up to go-live and beyond

* Builds and maintains positive working relationships with partners

* Works with internal teams and resources as needed to ensure successful completion of partner implementation

* Effectively communicates progress and updates to necessary contacts

* Serves as back up assistance for other COBRA department needs when necessary

* Manages additional projects as assigned

* Understands the roles and responsibilities of all team members as it pertains to the processes and procedures they support

QUALIFICATIONS:

* Previous experience with COBRA Services preferred

* Previous experience with startup of a new initiative preferred

* Customer service training or quality experience required

* Ability to work in a team environment as well as independently

* Experience working with various software applications on a day to day basis (Office, Outlook, Web)

* Ability to manage multiple projects

* Excellent written, oral, and interpersonal communications skills

* Ability to work in a fast-paced professional environment

* Detail oriented with excellent analytical and investigative skills

* Understanding of HIPAA and Privacy Regulations

* Ability to understand the WEX Health product family and Healthcare Industry

* 1-2 years of service experience working in a client-facing role preferred.

* Bachelor s Degree in Business, Technology or Healthcare related field preferred

Equal Opportunity Employer/Vets/Disability

EQUAL OPPORTUNITY EMPLOYER/VETS/DISABILITY

Keywords: WEX, inc., Fargo , COBRA Client Manager, Executive , Fargo, North Dakota

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