Medical Support Assistant-VA Community Care
Company: Veterans Health Administration
Posted on: April 9, 2021
a. Citizenship. Citizen of the United States. (Non-citizens may be
appointed when it is not possible to recruit qualified citizens in
accordance with VA Handbook 5005, Part II, Chapter 3, Section A,
b. Experience and Education.
(1) Experience. Six months experience of clerical, office, customer
service, or other administrative work that indicates the ability to
acquire the particular knowledge and skills needed to perform the
duties of the position
(2) Education. One year above high school;
(3) Experience/Education Combination. Equivalent combination of
experience and education are qualifying for entry level for which
both education and experience are acceptable.
c. Certification. None required.
d. Grandfathering Provision. All MSAs employed in VHA in this
occupation on the effective date of this qualification standard are
considered to have met all qualification requirements for the
title, series, and grade held, which are a part of the basic
requirements of the occupation. For employees who do not meet all
the basic requirements required in this standard, but who met the
qualifications applicable to the position at the time they were
appointed to it, the following provisions apply:
(1) Such employees may be reassigned, promoted, or changed to a
lower grade within the occupation.
(2) Employees who are appointed on a temporary basis prior to the
effective date of the qualification standard may not have their
temporary appointment extended or be reappointed, on a temporary or
permanent basis, until they fully meet the basic requirements of
(3) If an employee who was converted to Title 38 hybrid status
under this provision leaves the occupation, the employee loses
protected status and must meet the full VA qualification standard
requirements in effect at the time of reentry to the
e. Foreign Education. To be creditable, education completed outside
the U.S. must have been submitted to a private organization that
specializes in the interpretation of foreign educational
credentials and such education must have been deemed at least
equivalent to that gained in conventional U.S. programs.
f. Physical Requirements. See VA Directive and Handbook 5019.
g. English Language Proficiency. MSAs must be proficient in spoken
and written English in accordance with VA Handbook 5005, Part II,
Chapter 3, Section A, paragraph 3.j. Grade Determination GS-5 MSA
(Full Performance Level)
1. Experience: One year of experience equivalent to the GS-4 grade
level. Examples of experience would include but not be limited to:
meet, communicate, and interact with individuals from varying
backgrounds and other health care team members in a courteous and
helpful manner in order to facilitate medical care for patients;
use, and navigate between, various types of office automation
equipment and software (i.e. computer systems, web based scheduling
programs, insurance collection system, scanning software, multiple
line phone systems, electronic faxing programs) to support patient
care; knowledge of basic medical terminology to assist in the
provision of care to patients; skill in recording patient messages
and understanding physician requests pertaining to follow-up
medical care in internal or external clinics.
2. Education: Four years of education above high school. AND
Demonstrated Knowledge, Skills, and Abilities.
In addition to Basic Requirements and the experience listed above,
candidates must be able to demonstrate all of the KSAs below:
1. Ability to operate computerized programs and systems in order to
enter, modify, and retrieve sensitive medical and patient
identifying information (PII) into or from electronic health
records, scheduling systems, and/or reports.
2. Advanced knowledge of medical terminology specific to understand
medical diagnosis and procedures sufficient to communicate clinical
staff instructions to patients.
3. Ability to schedule medical appointments in a clinical
4. Ability to work independently in the accomplishment of a wide
variety of duties performing patient support work.
5. Ability to communicate effectively and professionally in person,
electronically, and/or by telephone, with internal and external
6. Skill in customer service with the ability to identify customer
concerns, and refer to the appropriate staff as necessary, to
ensure a satisfactory resolution. References: VA Handbook 5005/117,
Part II, Appendix G45, Medical Support Assistant Qualification
Standard. Physical Requirements: The work is primarily sedentary,
however, there may be some walking, standing, bending and
transporting items under 20 pounds. Works extensively in the
hospital computer system.
Keywords: Veterans Health Administration, Fargo , Medical Support Assistant-VA Community Care, Healthcare , Fargo, North Dakota
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