Advanced Medical Support Assistant-VA Community Care
Company: Veterans Health Administration
Posted on: April 9, 2021
a. Citizenship. Citizen of the United States. (Non-citizens may be
appointed when it is not possible to recruit qualified citizens in
accordance with VA Handbook 5005, Part II, Chapter 3, Section A,
b. Experience and Education.
(1) Experience. Six months experience of clerical, office, customer
service, or other administrative work that indicates the ability to
acquire the particular knowledge and skills needed to perform the
duties of the position;
(2) Education. One year above high school;
(3) Experience/Education Combination. Equivalent combination of
experience and education are qualifying for entry level for which
both education and experience are acceptable.
c. Certification. None required.
d. Grandfathering Provision. All MSAs employed in VHA in this
occupation on the effective date of this qualification standard are
considered to have met all qualification requirements for the
title, series, and grade held, which are a part of the basic
requirements of the occupation. For employees who do not meet all
the basic requirements required in this standard, but who met the
qualifications applicable to the position at the time they were
appointed to it, the following provisions apply:(1) Such employees
may be reassigned, promoted, or changed to a lower grade within the
occupation.(2) Employees who are appointed on a temporary basis
prior to the effective date of the qualification standard may not
have their temporary appointment extended or be reappointed, on a
temporary or permanent basis, until they fully meet the basic
requirements of the standard.(3) If an employee who was converted
to Title 38 hybrid status under this provision leaves the
occupation, the employee loses protected status and must meet the
full VA qualification standard requirements in effect at the time
of reentry to the occupation.
e. Foreign Education. To be creditable, education completed outside
the U.S. must have been submitted to a private organization that
specializes in the interpretation of foreign educational
credentials and such education must have been deemed at least
equivalent to that gained in conventional U.S. programs.
f. Physical Requirements. See VA Directive and Handbook 5019.
g. English Language Proficiency. MSAs must be proficient in spoken
and written English in accordance with VA Handbook 5005, Part II,
Chapter 3, Section A, paragraph 3.j. GS-06 Advanced Medical Support
Assistant: This GS-6 Advanced Medical Support Assistant position is
above the full performance level for this job series and requires
experience beyond the basic requirement for positions in this
One year of experience equivalent to the GS-5 grade level that
equips the candidate with the following:
1. Operate computerized programs and systems in order to enter,
modify, and retrieve sensitive medical and patient identifying
information (PII) into or from electronic health records,
scheduling systems, and/or reports.
2. Schedule medical appointments in a clinical setting.
3. Work independently in the accomplishment of a wide variety of
duties performing patient support work.
4. Communicate effectively and professionally in person,
electronically, and/or by telephone, with internal and external
5. Customer service with the ability to identify customer concerns
and refer to the appropriate staff, as necessary, to ensure a
satisfactory resolution. AND Candidates must be able to demonstrate
all of the knowledge, skills and abilities below:
1. Ability to collaborate and communicate with a wide range of
medical clinicians across multiple disciplines (e.g. medical
doctors, nurse practitioners, physician assistants, psychologists,
psychiatrists, social workers, clinical pharmacists, and nursing
staff) to accomplish team goal setting to ensure medical care to
patients is met.
2. Ability to independently set priorities and organizes work to
meet deadlines, ensuring compliance with established processes,
policies and regulations.
3. Ability to communicate tactfully and effectively,
electronically, by phone, in person, and in writing, with internal
and external customers. This may include preparing reports in
various formats and presenting data to various organizational
levels, as well as resolving patient concerns.
4. Advanced knowledge of the technical health care process
(including, but not limited to, scheduling across interdisciplinary
coordinated care delivery and/or care in the community models and
patient health care portals) as it relates to access to care.
5. Advanced knowledge of policies and procedures associated with
interdisciplinary coordinated care delivery and/or care in the
community operational activities that affect patient flow, and
patient support care administrative functions to include, but not
limited to appointment cycles, outside patient referrals, follow-up
care, overbooking, provider availability, etc.
6. Advanced knowledge of medical terminology due to the technical
nature of language utilized by clinicians. References: See VA
Handbook 5005/53, Part II, Appendix G, page II-G45-4 & II-G45-5
Physical Requirements: The work is primarily sedentary, however,
there may be some walking, standing, bending and transporting items
under 20 pounds. Works extensively in the hospital computer
Keywords: Veterans Health Administration, Fargo , Advanced Medical Support Assistant-VA Community Care, Healthcare , Fargo, North Dakota
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