Patient Access Representative Float - Hospital - FT - Day
Company: Sanford Health
Location: Fargo
Posted on: June 24, 2022
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Job Description:
Create Your Career With Us! Sanford Health is one of the largest
and fastest-growing not-for-profit health systems in the United
States. We're proud to offer many development and advancement
opportunities to our nearly 50,000 members of the Sanford Family
who are dedicated to the work of health and healing across our
broad footprint. Facility: Carufel Building Location: Fargo, ND
Address: 505 7th Ave N, Fargo, ND 58102, USA Shift: Day Job
Schedule: Full time Weekly Hours: 40. 00 Salary Range: 16.25 - $23
Job Summary Two major functions of the Patient Access
Representative (PAR) are patient registration and scheduling.
Depending on setting, the PAR may only perform registration or
scheduling duties, while in other settings, the PAR may perform
both registration and scheduling duties. In all settings, the PAR
performs additional duties, as assigned. Duties vary by
location/setting. In addition, the Float Patient Access
Represnetative will rotate to multiple Sanford locations based on
needs. In a registration role, the Patient Access Representative
greets patients/residents, verifies patient/resident demographics
to accurately register and/or schedule patients/residents, and
takes care of related paperwork. Creates electronic files;
provides, scans, and routes necessary forms and documents. Educates
patients/residents and captures their signatures on necessary
paperwork. Establishes and assigns financial responsibility and/or
assists with arrangements while adhering to appropriate policies
and procedures. Collects co-payments, pre-payments, and/or payments
on account balances. May also work through the registration work
queue to address and resolve issues specific to registration,
including work queue errors, denied insurance claims, and
maintenance of the registration database. In a scheduling role, the
Patient Access Representative schedules patient/resident
appointments and procedures, obtains and coordinates referrals,
conducts pre-authorization, arranges interpreter services, checks
patients/residents in/out, and offers enrollment to additional
resources. Collaborates with nursing team and providers to
coordinate appointments to meet patients'/residents' needs. May
coordinate provider schedule, resolve work queue issues and manage
recall and waitlists. Operates multi-line telephones and depending
on location, may serve as a switchboard operator calling codes and
paging providers. Based on setting, additional duties may include
preparation and coordination of charts; organizing supporting
provider documents; discussing pre-payment responsibilities;
initiation and collaboration of patient/resident financial
assistance; prior authorization; track patient/resident visits;
health information management on patient/resident accounts; work on
weekly and monthly reports; compiling, distributing, administering
and scoring of assessments; coordination of Telemed appointments;
provider and schedule maintenance; charge entry/billing and charge
verification; reminder calls for appointments; hospital admission;
make copies, send faxes, and order supplies. In all settings, the
Patient Access Representative serves as a mentor for new Patient
Access Representatives and other staff. Displays professionalism
and promotes an atmosphere of mutual respect and cooperation. Must
be able to work as part of a team and also work independently.
Frequently takes direction from nursing team. Must always maintain
confidentiality of sensitive information. Requires excellent
customer service and the ability to empathize with patients and
their situations. Working knowledge of medical terminology and use
of professional written communication when making notes.
Qualifications High school diploma or equivalent preferred.
Post-secondary education helpful. One year of work experience,
preferably in a medical office setting. Medical terminology
helpful; customer service skills essential. Six months' customer
service experience desired. May require BLS for certain locations
and/or settings. Benefits Sanford Health offers an attractive
benefits package for qualifying full-time and part-time employees.
Depending on eligibility, a variety of benefits include health
insurance, dental insurance, vision insurance, life insurance, a
401(k) retirement plan, work/life balance benefits, sick leave and
paid time off. To review your benefit eligibility, visit
https://sanfordcareers.com/benefits . Sanford is an EEO/AA Employer
M/F/Disability/Vet. If you are an individual with a disability and
would like to request an accommodation for help with your online
application, please call 1-877-673-0854 or send an email to
talent@sanfordhealth.org . Sanford Health has a Drug Free Workplace
Policy. An accepted offer will require a drug screen and
pre-employment background screening as a condition of employment.
Req Number: R-73256 Job Function: Revenue Cycle Featured: No
Keywords: Sanford Health, Fargo , Patient Access Representative Float - Hospital - FT - Day, Healthcare , Fargo, North Dakota
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