Bilingual Healthcare Customer Service Representative - Spanish-English - Remote in Texas
Company: TTEC
Location: Fargo
Posted on: March 19, 2023
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Job Description:
Bringing smiles is what we do at TTEC hellip; for you and the
customer. As a Bilingual Healthcare Customer Service Representative
working remotely in Texas, you'll be a part of creating and
delivering amazing customer experiences while you also
experienceTTEC, an award-winning, employment experience. What
You'll be Doing Do you have a passion for helping others and giving
them peace of mind? Whether it's getting answers for customers
quickly, consulting on health-related products with compassion or
resolving their issues with a smile, you'll be the difference
between their customer experience being just average or an
exceptional one. On a typical day, you'll Answer incoming
communications from customers Conduct research to provide answers
for customers to resolve their issues What You Bring to the Role 6
months or more of customer service experience Integrity to follow
HIPAA guidelines on maintaining patient privacy (just as you would
expect if it were your private information being shared) High
school diploma or equivalent Computer experience Bilingual in
English and Spanish High speed internet ( gt; 15 mbps) While we
recommend a USB wired headset, if you have a headset already, you
may be able to use that (except for Bluetooth headsets) Smart phone
or another device that runs IOS or Android (iPad etc.) for your
daily log-in What You Can Expect Supportive of your career and
professional development An inclusive culture and community minded
organization where giving back is encouraged A global team of
curious lifelong learners guided by our company values Base wage
range of %2415 to %2417 per hour plus performance bonus
opportunities And we have a healthy benefits package based on your
position that could include PTO, tuition reimbursement, health and
wellness incentives. Visit www.mybenefits.ttec.com for more
information. A Bit More About Your Role We're committed to ensuring
you have the skills and support to be successful in your role
throughout your career. From your first day in training, through
individualized webcam-enabled, engagement and coaching, on into
1000s of free courses to support your career growth wherever that
may take you. And we know that you bring with you the one necessary
ingredient that can't be taught - a caring and supportive nature
that will shine through as you help customers. Our TTEC community
is here for you as one dynamic, global family. You'll report to
Team Lead. You'll contribute to the success of the customer
experience and the overall success of the team. About TTEC Our
business is about making customers happy. That's all we do. Since
1982, we've helped companies build engaged, pleased, profitable
customer experiences powered by our combination of humanity and
technology. On behalf of many of the world's leading iconic and
hypergrowth brands, we talk, message, text, and video chat with
millions of customers every day. These exceptional customer
experiences start with you. TTEC is proud to be an equal
opportunity employer where all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. TTEC embraces
and is committed to building a diverse and inclusive workforce that
respects and empowers the cultures and perspectives within our
global teams. We aim to reflect the communities we serve, by not
only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued,
belonging, and comfortable being their authentic selves at work. As
a global company, we know diversity is our strength because it
enables us to view things from different vantage points and for you
to bring value to the table in your own unique way.
Keywords: TTEC, Fargo , Bilingual Healthcare Customer Service Representative - Spanish-English - Remote in Texas, Healthcare , Fargo, North Dakota
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