Guest Advocate (Cashier or Front of Store Attendant/ Cart Attendant) (T0821)
Company: Target
Location: Alexandria
Posted on: April 10, 2021
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Job Description:
Job DescriptionALL ABOUT TARGET As part of our collaborative and
guest-obsessed team, you help us create an experience that makes
guests say "I love Target!" When you work at Target, you're helping
every family discover the joy in everyday life. You're working
alongside a dedicated team that brings their passion and pride to
all that they do. ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest
experience who welcome, thank, and exceed guest service
expectations by focusing on guest interaction and recovery.
Advocates of both physical and digital services and solutions who
are knowledgeable about capabilities and features that drive
adoption, usage and ultimately guest loyalty. Empowered to make
shopping effortless and seamless for guests at the checklanes,
guest services, gift registry, pick-up and drive up. At Target, we
believe in our team members having meaningful experiences that help
them build and develop skills for a career. The role of a Guest
Advocate can provide you with the: * Ability to communicate and
interact with guests to build an inclusive guest experience *
Ability to blend problem solving and decision making to positively
impact the guest experience and resolve guest concerns * Ability to
adapt to different guest interactions and situations * Experience
promoting and selling various benefits, offerings and services As a
Guest Advocate, no two days are ever the same, but a typical day
will most likely include the following responsibilities: * Create a
welcoming experience by authentically greeting, every guest every
time. * Make a connection with guests by engaging in friendly and
genuine conversation throughout each transaction; asking open ended
questions about the guest's shopping experience and using those
questions to assess, understand, and determine how to tailor your
approach. * Welcome guests into self-checkout and provide
assistance as needed. * Scan and bag all guest items efficiently,
neatly, and in compliance with food safety standards and company
best practices. * Work efficiently to minimize guest wait time
while maintaining guest service and accuracy. * Make the guest
aware of current and upcoming brand launches, store activities, and
events. * Speak to the benefits of the REDcard with every guest and
assist them through the application process. * Understand and show
guests how to use Wallet and the other features and offerings
within the Target App. * Be familiar with all fulfillment services,
and know how to direct the guest to enroll, activate, and use them.
* Attempt every return and follow register prompts, be empowered to
make it right for the guest while following Targets policies and
procedures. * Make it right for the guest by de-escalating any
negative situations and recover the guest shopping experience while
following Target's policies and procedures. * Deliver easy and
seamless service to all Order Pick Up, Drive Up, Registry, and
Photo guests. * Maintain a clean, clutter free work area (including
gathering abandoned items, baskets, and hangers) * Stock supplies
during store open hours while being available for the guest. * Say
thank you after every guest interaction and be sure every guest
leaves satisfied with their shopping experience. * Demonstrate a
culture of ethical conduct, safety, and compliance. * All other
duties based on business needs. WHAT WE ARE LOOKING FOR We might be
a great match if: * Working in a fun and energetic environment
makes you excited.... We work efficiently and as a team to deliver
for our guests * Providing service to our guests that makes them
say I LOVE TARGET! excites you.... That's why we love working at
Target * You enjoy interacting with people all day and making
things easy for others.... Interacting with guests, solving
concerns and making the guests day better is core of what we do *
You aren't looking for Monday thru Friday job where you are at a
computer all day... We are busy all day (especially on the
weekends), making it easy for the guest to feel welcomed, inspired
and rewarded The good news is that we have some amazing training
that will help teach you everything you need to know to be a Guest
Advocate. But there are a few skills you should have from the
get-go: * Communicating effectively, including using positive
language and attentive to guests needs * Welcoming and helpful
attitude toward guests and other team members * Attention to detail
while multi-tasking * Willing to educate guests and sell products
and services * Learn and adapt to evolving technology needs * Work
both independently and with a team We are an awesome place to work
and care about our teams, so we want to make sure we are clear on a
few more basics that we expect: * Accurately handle cash register
operations and cash transactions * Scan, handle and move
merchandise efficiently and safely, including frequently lifting or
moving merchandise up to 15 pounds and occasionally lifting or
moving merchandise up to 40 pounds * Flexible work schedule (e.g.,
nights, we
Keywords: Target, Fargo , Guest Advocate (Cashier or Front of Store Attendant/ Cart Attendant) (T0821), Hospitality & Tourism , Alexandria, North Dakota
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