Patient Accounts Representative - Customer Service - FT - Days
Company: Sanford Health
Posted on: January 16, 2022
Create Your Career With Us!
Sanford Health is one of the largest and fastest-growing
not-for-profit health systems in the United States. We're proud to
offer many development and advancement opportunities to our nearly
50,000 members of the Sanford Family who are dedicated to the work
of health and healing across our broad footprint.
Facility: 45th St Business Center - PFS
Location: Fargo, ND
Address: 300 45th St S, Fargo, ND 58103, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40. 00
Starting Rate: $15.00
The hours for this position are Monday-Thursday, 9:30 a.m. - 6:00
p.m. and Friday from 8:30 a.m. - 5:00 p.m. No weekends or holidays!
Work from home potential after one year of employment.
Primarily concerned with the billing and collection of accounts
receivable. Coordinates activities with third party agencies,
insurance companies and patients.
There are two areas within this department that we are recruiting
for, call center and clerical.
Sanford Health offers the following benefits:
Access to career coaching once an employee
Growth opportunities within the team and organization
Sanford Perks discounts to large number of businesses in your
community Conducts follow-up on delinquent accounts and on Accounts
Receivable Aging Analysis to ensure all accounts are being worked.
Handles calls from patients or responsible parties of accounts, as
well as individuals who may be entering the hospital at a future
date. Manually calculate patient portion of payment based on
insurance benefits. Have good working knowledge of all collection
policies set forth by the Accounts Receivable department. Handles
incoming mail on all accounts within area of responsibility. May
include producing written correspondence in answer to these
Responsible for follow-up on collection of account balances due,
including contact by telephone with insurance companies and agents,
other departments of the hospital, patients, etc. Collection notes
are reviewed at appropriate time intervals for determination of
further collection action and may include telephone contact or
computer generated collection letters. Maintains accurate
information in the computer system to document where the account is
within the collection process. Good working knowledge of collection
laws as well as requirements of collection agencies mandated under
the FDCPA standards. Have good working knowledge of submission of
claims for all payors. Considerable initiative and judgment
involved in estimating credit risks, devising plans for payment and
collecting delinquent accounts.
Review accounts and determine when all collection efforts by the
hospital have been exhausted and then refer the unpaid account on
for further collection action with the collection agency. Work
closely with the collection agency in providing accurate
information to enable the collection agency to correctly handle
accounts. The work day consists of 90-95% of time on the telephone
either receiving calls or making collection calls to patients,
physicians, departments or insurance companies.
Use initiative, discretion and independent judgment in making
decisions in varied situations as it relates to patient accounts.
Be firm in a courteous and tactful manner in dealing with patients.
Work with growth and development needs of unique client
populations. Strong communication skills. Be able to utilize all
office equipment including personal computer and application
software, printer, FAX, copier, multi-line telephone system.
Requires excellent written and oral communication skills, including
English usage, grammar, punctuation, and style. Ability to use
appropriate reference materials. Ability to multi-task. Familiarity
with Data Processing capabilities and procedures is necessary.
High school diploma or equivalent preferred. Trade course classes
in accounting, business and communications would be helpful in this
Previous experience in billing preferred but not required. Call
Center experience preferred.
Sanford Health offers an attractive benefits package for qualifying
full-time and part-time employees. Depending on eligibility, a
variety of benefits include health insurance, dental insurance,
vision insurance, life insurance, a 401(k) retirement plan,
work/life balance benefits, sick leave and paid time off. To review
your benefit eligibility, visit https://sanfordhealth.jobs/benefits
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an
individual with a disability and would like to request an
accommodation for help with your online application, please call
1-877-673-0854 or send an email to email@example.com .
Sanford Health has a Drug Free Workplace Policy. An accepted offer
will require a drug screen and pre-employment background screening
as a condition of employment.
Job Function: Revenue Cycle
Req Number: R-69549
Keywords: Sanford Health, Fargo , Patient Accounts Representative - Customer Service - FT - Days, Hospitality & Tourism , Fargo, North Dakota
Didn't find what you're looking for? Search again!