Retail Solutions Advisor
Company: Office Depot
Location: Fargo
Posted on: January 23, 2023
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Job Description:
OverviewAt Office Depot Inc., the Solutions Advisor is a
full-time role, providing total solutions to our customers
encompassing Technology, Services, Furniture and Print offerings.
The Solutions Advisor will quickly build & maintain customer
relationships and become a trusted advisor by utilizing training of
Technology products/services and print offerings.The Solutions
Advisor will demonstrate a passion for the brand, technology
products, furniture, services, print and other services/products
offered to our customers. The Solutions Advisor will utilize Office
Depot Inc.s proven sales principles to proactively engage
customers, drive the sales of our total offerings, and properly
assess customer needs to ensure satisfaction in every
interaction.The essential functions of this position may require
you to consent to periodic comprehensive background checks
conducted by a third-party.Primary/Key Responsibility Proactively
acknowledges and engages every customer to ensure a positive
customer experience. Utilizes and understands the selling program
to promote the sale of the best solution as well as additional
product and/or services solutions. Maintains awareness of planned
advertisements and promotions. Able to evaluate the customers needs
to determine what additional offerings or services that a customer
may need in addition to determining if a customer should be
referred to the Contract Sales organization. Provides exceptional
customer service by educating customers about Office Depot products
and services. Effectively utilizes communication tools to request
assistance anywhere on the sales floor, and to coordinate the
appropriate service, and customer engagement throughout the store.
Performs duties as cashier, provides logistics support, stocking,
restocking, down stocking, inventory control, cleaning the store
and protecting company assets. Works to continually develop
personal selling skills and specialized product knowledge through
sales and service tools provided. Drives Technology, Tech Services,
Furniture and Print sales by supporting all related current
programs, new product launches and special initiatives. Trains and
coaches new/existing associates on the use of new products and
tools and/or selling program. Ensures compliance with company
policies, procedures and practices; and supports company loss
prevention efforts. When not assisting customers, performs
merchandise-related activities to ensure merchandise presentation
guidelines are met through implementing plan-o-gram changes and
updates, merchandise set and price changes. Sets weekly ads,
including price changes, and any associated updates to store
signage or POP materials. Performs other duties as assigned. For
Stores with Co-working, will back up Co-working manager in the
operational execution of the co working department, as
needed.Education & Experience High School diploma or equivalent
education preferred Minimum 2 year experience in related field 2
Years Sales and/or Customer Services experience Must possess the
ability to use technology and print equipment applicable to role,
and to access information necessary to complete daily
responsibilities Must possess ability to process
information/merchandise through POS register system Basic computer
skills Must be knowledgeable in the Technology and Print area Must
possess strong selling skills Must possess strong interpersonal and
communication skills, which are necessary to establish a selling
relationship with customers Must be adaptable to a changing
environment Must be able to coach and train others in a
professional environment Possess excellent verbal and written
communication skills Positive and Engaging Action Oriented
Integrity, Accountability & Trust Demonstrate passion for the
brand, products, services and solutions offered to our customers
Must possess a desire to continually develop personal selling
skills and product knowledgePay, Benefits & Work ScheduleThe
company offers competitive salaries, a benefits package, which
includes a 401(k) and more, along with plenty of opportunity to
move and grow within our organization! For immediate consideration
for this exciting position, please click the Apply Now button.How
To ApplyClick the Apply Now button and follow the instructions on
each page. When you have completed the application, click the
submit button.Equal Employment OpportunityThe company is committed
to providing equal employment opportunities in all employment
practices. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, citizenship status, marital status, age, disability,
protected veteran status, sexual orientation or any other
characteristic protected by law.We will consider for employment
qualified applicants with arrest and conviction records City &
County of San Francisco Fair Chance Ordinance.REQNUMBER: 66750
Keywords: Office Depot, Fargo , Retail Solutions Advisor, Hospitality & Tourism , Fargo, North Dakota
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here to apply!
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