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Customer Service Representative - Immediate Need - Teleperformance

Company: Teleperformance - Fargo, ND
Location: Fargo
Posted on: January 15, 2019

Job Description:

Customer Service Representative - Fargo NOTE: You MUST be living in Fargo, ND to be considered Teleperformance USA is hiring for experienced and entry level Call Center Representatives to provide Customer Service on behalf of our new travel account in Fargo! This is a temporary project that will run through the end of April. We are growing and seeking associates to assist customers with booking memorable reservations on our travel account. Customer service experience is preferred, but an outstanding work ethic and strong drive to succeed is a must! We are currently hiring for shifts during our Hours of Operation: 8am-9pm CT Monday-Friday / 10am-6pm Saturday-Sunday. Duties/Responsibilities include

  • Booking leisure travel reservations
  • Provide excellent customer service over the phone to customers
  • Navigate a computerized data entry system or other relevant applications
  • Troubleshoot website problems
  • Appropriately communicate with upset customers to resolve their inquiries
  • Thrive as a team player in a fast-paced, high-energy, change-oriented environment
  • Participate in additional training courses when needed
  • Perform other related duties and assignments as required and as assigned by supervisors Qualifications
    • Must be at least 18 years of age
    • High School Graduate or GED
    • Possess a high level of Professionalism
    • Logical problem-solving skills and ability to multi-task
    • Ability to use Windows operating systems and navigate between various windows
    • Proven oral and written communication skills
    • Ability to work under pressure
    • Continuously demonstrate a high sense of urgency
    • Must have a keen sense of attention to detail, taking the initiative
    • Must be able to pass a Federal Background Check and Drug testing
    • Proven experience in overcoming unexpected difficulties and using logical problem-solving skills.
    • Ability to understand and empathize with customer's issues. Benefits
      • Paid training
      • Job Stability with Growth Opportunities - 95% of our support leaders have been promoted from within. We also will have work from home opportunities available after successful completion of this 4 month project
      • Wide variety of part-time and full-time schedules available
      • Shift differential for working hours between 7pm - 9pm
      • The chance to further develop your skills and experience
      • Teleperformance is an Equal Opportunity Employer Teleperformance is an Equal Opportunity Employer JB.0.00.LN
        Customer Service

        Keywords: Teleperformance - Fargo, ND, Fargo , Customer Service Representative - Immediate Need - Teleperformance, Hospitality & Tourism , Fargo, North Dakota

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