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Assistant Hotel Manager

Company: PACES Lodging Corp.
Location: Fargo
Posted on: November 9, 2019

Job Description:

Management/Supervisory (65%) Directly supervises the hotel staff. Responsibilities include interviewing, hiring, training, directing work, and appraising performance of employees. Also tasked with resolving employee relations issues and rewarding/disciplining associates. Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures. Reviews all departmental schedules for accuracy and staffing demands. Conducts or provides assistance in conducting all weekly, quarterly, and annual meetings. Assists General Manager in annual salary review and ensures that all employee wages follow federal, state, and local wage and hour guidelines. Performs functions of the General Manager in his or her absence. Financial Responsibilities and Forecasting (30%) Responsible for completing weekly summary reports for the General Manager. Maintains accurate records of hotels funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card receipts, and registration information. Reviews, validates, and pays vendor invoices. Responsible for hotel payroll administration. Assists in the preparation of the yearly and quarterly budgets as well as the annual marketing plan.
Guest Service (ongoing) Offer guests assistance whenever possible. Responsible for resolving escalated customer relations issues. Answers inquiries pertaining to hotel policies and services. Must appropriately address guest requests to ensure customers are satisfied with the hotel's services and accommodations. Responsible for positively representing and promoting the property. Ensures systems and procedures are in place and followed for guest safety and security. Other Duties as Assigned (10%) Fills in for vacant shifts as needed. Assists with sales and marketing efforts as directed by General Manager

Keywords: PACES Lodging Corp., Fargo , Assistant Hotel Manager, Hospitality & Tourism , Fargo, North Dakota

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