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Technical Support

Company: Tech Mahindra Inc.
Location: Fargo
Posted on: January 17, 2020

Job Description:

Responsibilities: Having a strong customer service focus with the commitment to excellence and desire to delight customers and being a customer ambassador who is passionate about creating a positive customer experience Learning and utilizing specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes Handle customer complaints and escalations (via phone, email, remote desktop, chat) by talking to customers directly. Skills & Experience: Strong technical knowledge and understanding of IT Security concepts, including, networking and encryption and VPN technologies Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email Advanced computer skills: Networking, VMWare, Linux/Unix, Microsoft Windows, Unix/Linux administration skills including DNS, shell script etc. Good Knowledge and understanding of the following concepts: Security, Cloud, Data protection, Cyber Security, Firewalls, VPN and Strong Networking essentials Experience of installation, configuration and troubleshooting of Windows Desktop, Server operating systems including Unix/Linux Behaviors: Openness Adds demonstrable value to team Reliability - Attention to detail Openness - Team Working Velocity operates with energy, direction, speed and quality. Motivational and pro-active Velocity & Openness Adaptability. Desirable: Innovation sees and initiates improvements Reliability accountable to colleagues and customers Reliability Tenacious response to problems CCNA/CCNP and/or Network - provided by Dice

Keywords: Tech Mahindra Inc., Fargo , Technical Support, IT / Software / Systems , Fargo, North Dakota

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