Technical Support

Company: Tech Mahindra Inc.
Location: Fargo
Posted on: March 24, 2020

Job Description:

Responsibilities Having a strong customer service focus with the commitment to excellence and desire to delight customers and being a customer ambassador who is passionate about creating a positive customer experience Learning and utilizing specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes Handle customer complaints and escalations (via phone, email, remote desktop, chat) by talking to customers directly. Skills Experience Strong technical knowledge and understanding of IT Security concepts, including, networking and encryption and VPN technologies Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email Advanced computer skills Networking, VMWare, LinuxUnix, Microsoft Windows, UnixLinux administration skills including DNS, shell script etc. Good Knowledge and understanding of the following concepts Security, Cloud, Data protection, Cyber Security, Firewalls, VPN and Strong Networking essentials. Experience of installation, configuration and troubleshooting of Windows Desktop, Server operating systems including UnixLinux. Desirable Innovation sees and initiates improvements Reliability accountable to colleagues and customers Reliability Tenacious response to problems CCNACCNP andor Network

Keywords: Tech Mahindra Inc., Fargo , Technical Support, IT / Software / Systems , Fargo, North Dakota