IT Support Specialist
Location: Moorhead
Posted on: February 26, 2021
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Job Description:
IT Support Specialist II provides support for medium complexity
applications. Creates and develops software solutions to
application errors reported. Escalates unresolved issues to proper
personnel. Bachelor?s Degree or equivalent. 2-4 years in an IT
support role.
UPDATE: HOURS FROM 10A-2P ARE FINE EXCEPT FOR THE DAYS THAT REQUIRE
ON SITE SUPPORT FOR SOFTWARE PUSHES ETC. This is a part time
position 20 Hours a week (4 5 Hour Work days per week) (Monday
through Thursday).
This position is in support of Telecommunications Relay Call
Center. Responsibilities will include: Provide first level
technical support for contact center systems, desktops,
applications, and circuits. Provide assist with direct and indirect
process and practice to other CSAs or vendor technical staff to
ensure system integrity and platform stability Collect, document,
and report all technical events and statistics needed to improve
systems performance and stability. Assume the responsibility for
notification and escalation of system problems to the appropriate
next level of management, Assist technical support groups and
vendors in the resolution of problems Perform occasional
after-hours and on-call support for projects, releases, and
scheduled or unscheduled preventative maintenance. This would
include sev 1 and 2 outages
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
veteran status.
Keywords: , Fargo , IT Support Specialist, IT / Software / Systems , Moorhead, North Dakota
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