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Computer Support Associate

Company: Cerebral Staffing, LLC
Location: Fargo
Posted on: January 15, 2022

Job Description:

Cerebral Staffing, LLC is seeking a Computer Support Associate to work for our direct client John Deere in Fargo, ND

Job Description:

  • Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
  • Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
  • Responsible for effective e-mail communications and ability to create and maintain basicdocuments/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
  • Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
  • Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  • Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

    Job Requirements:
    • Knowledge of computing and networking concepts and fundamentals
    • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
    • Knowledge of computer security policies and a general overall knowledge of computer security concepts.
    • 1 year or more IT experience preferred, but recent college graduates will be considered

      Education Requirements:
      • Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent

        Additional Information:
        • - This will be an ONSITE- First Shift position
        • - Metatarsals are required from day 1
        • - Some driving between the Fargo area facilities may be needed to help with Support (occasionally this will mean driving to the Valley City, ND location)

          Cerebral Staffing offers health/vision/dental insurance, Paid Holiday/PTO short-time disability

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Keywords: Cerebral Staffing, LLC, Fargo , Computer Support Associate, IT / Software / Systems , Fargo, North Dakota

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