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Mechanical Field Service Specialist

Company: FORCE America
Location: Alexandria
Posted on: June 24, 2022

Job Description:

FORCE America Inc. is looking to fill an opening for a Mechanical Field Service Specialist to support our fluid power products. This position is a customer-facing role dedicated to assisting in mechanical sales and mechanical technical support of our mobile hydraulic product in the marketplace. The Field Service Support (FSS) assists customers to determine their needs, provide product training or retraining, develops and maintains relationships with customers, works on equipment while providing guidance on best practice in the use of, maintenance, and repair of equipment, address concerns, and provide technical guidance. - -Sells products and services to generate revenue.Come work for a 100% employee-owned company, where your work is valued! Competitive pay, excellent benefits. For over 65 years, we've provided systems and components to the on- and off-highway mobile markets. FORCE America's employee ownership started in 1976 and drives our skilled workforce. Together with our Employee Owners and partners, FORCE America provides the same high standards and integrity it has for more than a half century.Primary Responsibilities:

  • Builds relationships with customers to provide mechanical - technical support in an effort to build customer competency and confidence with product, team, and FORCE America.
  • Facilitates hands-on individual or group product training for customer base.
  • Develops training materials on product function, maintenance, and repair.
  • Assists with mechanical/technical needs development, resolutions, and making physical changes to products and applications in the field.
  • Travels to customers to support needs to determine and/or implement most appropriate resolutions or installations.
  • Assists in trade shows, customer visits, and product demonstrations as needed.
  • Achieves company goals in assigned territory for revenue growth.
  • Other duties as assigned.Minimum Qualifications:
    • High school diploma or equivalent and experience working in mechanical roles.
    • 2 or more years in Service Support working in the field directly interacting with customers.
    • Strong mechanical ability to be able to teach and coach others.
    • Strong communication skills (oral, written, and presentation). -

Keywords: FORCE America, Fargo , Mechanical Field Service Specialist, IT / Software / Systems , Alexandria, North Dakota

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