Technology Support Specialist II

Company: Marvin
Location: Fargo
Posted on: September 24, 2022

Job Description:

At Marvin, we make windows and doors inspired by how you live so you're inspired to live well. We are driven by the momentum of four generations of innovation and excellence to imagine and create better ways of living. Our business reaches across the nation and our products are represented around the world. With our commitment to our local communities and to providing innovative solutions using new technology, we are always looking for ways to move our people, as well as our business, forward. Marvin's portfolio also includes three additional premium brands: Infinity Replacement Windows, TruStile Doors, and Marvin Coastline, with employees across all organizations operating under one company purpose and shared set of company values, uniting our efforts to imagine and create better ways of living. Essential Job Functions Participate as a member of the Helpdesk to log and resolve calls for support of Information Systems users.
Assist in the administration and support of Network and Systems Management.
Troubleshoot, repair, and perform preventive maintenance on network equipment, servers, computers, printers, scanners and other peripherals.
Assist in the support and administration of network cabling (install, terminate, and troubleshoot), telephone/voicemail systems, video conferencing, and multi-media audio visual equipment.
Research, analyze and test Information Systems solutions and assist with training end-users.
Maintain and develop documentation and procedures, sharing knowledge and effectively communicating with team members and management.
Assist with efficiency/cost reduction in the area of Information Systems.
Participate in department rotation on-call support. Knowledge, Skills, and Abilities Knowledge of Microsoft desktop operating systems and Microsoft Office applications is required
Knowledge of networking principles and security protocols required
Experience with VMware and Active Directory preferred
Training/certification in scissor and boom lift operations is required (ability to access network connections for installation, troubleshooting and repair) Education / Experience Minimum Associate's degree in computer/network support
Two-years of related experience and/or training; an equivalent combination of both experience and training will be considered in lieu of a degree This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. EOE

Keywords: Marvin, Fargo , Technology Support Specialist II, IT / Software / Systems , Fargo, North Dakota