Field Technical Support
Company: BCforward
Location: Fargo
Posted on: April 26, 2024
Job Description:
BCforward is currently seeking a highly motivated Field
Technical Support/ Printer Technician/ Break-Fix Technician at
Fargo, ND.Position Title: Field Technical Support/ Printer
Technician/ Break-Fix Technician.Location: Fargo, ND
58104.Anticipated Start Date: 04/22/2024.Please note this is the
target date and is subject to change. BCforward will send official
notice ahead of a confirmed start date.Expected Duration: 24+
Months Contract with Strong Possibility of Extension.Job Type:
[FULL TIME (40 HRS WEEKLY)] [CONTRACT], [ONSITE]Pay Range: $21/hr -
$21.20/hr.Please note that actual compensation may vary within this
range due to factors such as location, experience, and job
responsibilities, and does not encompass additional non-standard
compensation (e.g., benefits, paid time off, per diem, etc.).Job
Description:All candidates must be fully vaccinated, and Client
mandates the use of facial coverings/ masks to work onsite.This
customer facing, non-exempt Client PC/ Printer field break/ fix
position provides a wide range of hardware support and related
services specifically to Client's PC Products customers. Products
include Laptop, Desktop, RPOS, and Workstation products. Printer
knowledge is a huge plus. A fast paced, constantly changing
environment that requires positive approaches and demonstrated
success at handling multiple stressors. Candidates must be
self-contained, resourceful and determined for success.This is a
team-based group of self-starting, technical/ mechanical delivery
professional. This ever-changing environment presents each team
member with various daily events that educate customers about the
technology, manage critical service events, and interact with
multiple levels of both Client and customer management/ teams.
These teams are responsible for completely satisfied customers and
helping to grow Client's business in a profitable manner and within
budget. It is imperative that the Field Service Rep. understands
the financial aspects and business impact of what they deliver, how
and why. Typical types of reactive, on customer site, service
events include, but are not limited to: Configuring hardware,
software and simple network components, install, unit repair, and
working with escalation personal performing and assisting in
technical action plans to remediate pc/ print issues.Demonstrated
core competencies of success in this position are:
- Strong mechanical aptitude, working with tools and various
alignment apparatus.
- Alignment with customers business needs while maintaining
Client's contractual commitments.
- Ability to logically and systemically technically/ mechanically
troubleshoot various hardware problems on printers. May also
involve third party software, networks and switches.
- Able to balance and prioritize multiple activities and
issues.
- Successful cause and effect understanding of financial
perspectives on the business.
- Strong interpersonal verbal/ written skills; especially in
person, on a customer site. This is critical to relationship
building and expectations.
- Attention to detail and commitment to administrative
responsibilities.
- Exercise solid business-based decision-making skills, taking
appropriate risk to insure that both Client's and the customers
business need are met.
- Independent thinking while adhering to standard technological/
mechanical and business procedures.
- Industry/ company knowledge that provides solid technology
solutions and options to the customer.
- Ability to quickly and accurately evaluate a technical
situation while managing the operational challenges.
- Working independently and able to re-prioritization of tasks/
events/ commitments quickly based on contract, customer, and
business situations. Highly skills at prioritization, planning,
working independently all within standard policies and business
standards.Requirements:
- Able to bend, crawl, stoop, sit, lift and move 50 pounds of
weight.
- Availability to work both scheduled and unscheduled
overtime.
- Participate in assigned work during non-traditional workdays,
holidays and shift work.
- Onsite customer facing experience.
- Technical/ mechanical hardware repair experience.
- Demonstrated technical/ mechanical aptitude for learning new
technology.
- High School diploma or equivalent, plus additional hardware
technology training. College preferred.Benefits:BCforward offers
all eligible employees a comprehensive benefits package including,
but not limited to major medical, HSA, dental, vision,
employer-provided group life, voluntary life insurance, short-term
disability, long-term disability, and 401k.Keywords:Client PC/
Printer field break/ fix, Laptop, Desktop, RPOS, and Workstation
products, Configuring hardware, software, networks and switches,
Technical/ mechanical hardware repair.About BCforward:Founded in
1998 on the idea that industry leaders needed a professional
service, and workforce management expert, to fuel the development
and execution of core business and technology strategies, BCforward
is a Black-owned firm providing unique solutions supporting value
capture and digital product delivery needs for organizations around
the world. Headquartered in Indianapolis, IN with an Offshore
Development Center in Hyderabad, India, BCforward's 6,000
consultants support more than 225 clients globally.BCforward
champions the power of human potential to help companies transform,
accelerate, and scale. Guided by our core values of People-Centric,
Optimism, Excellence, Diversity, and Accountability, our
professionals have helped our clients achieve their strategic goals
for more than 25 years. Our strong culture and clear values have
enabled BCforward to become a market leader and best in class place
to work.BCforward is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, or protected veteran status and will not be
discriminated against based on disability.To learn more about how
BCforward collects and uses personal information as part of the
recruiting process, view our Privacy Notice and CCPA Addendum. As
part of the recruitment process, we may ask for you to disclose and
provide us with various categories of personal information,
including identifiers, professional information, commercial
information, education information, and other related information.
BCforward will only use this information to complete the
recruitment process.This posting is not an offer of employment. All
applicants applying for positions in the United States must be
legally authorized to work in the United States. The submission of
intentionally false or fraudulent information in response to this
posting may render the applicant ineligible for the position. Any
subsequent offer of employment will be considered employment
at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please
reference job code 221133 when responding to this ad.
Keywords: BCforward, Fargo , Field Technical Support, IT / Software / Systems , Fargo, North Dakota
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