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Help Desk Support Specialist

Company: Aldevron
Location: Fargo
Posted on: December 4, 2019

Job Description:

We are currently seeking a Help Desk Support Specialist! The Help Desk Support Specialist will support and maintain information systems in accordance with Aldevron's SOP's and industry best practices. This position provides support by email, chat, phone, and in-person to end-users with Apple, iOS, Windows and SaaS applications. This individual aims to resolve operating difficulties for users and will interact with systems administrators, network administrators, software development, and business process owners to provide procedural training, restore service and/or identify and correct core problems.

About the Role:


  • Assist in the day-to-day operations of the IT department
  • Provide technical support for hardware, software, VOIP, ISP and network issues
  • Primary responsibility will be to provide direct end-user support to resolve problems and questions as quickly as possible while providing the highest level of customer service
  • Provide accurate, timely and creative solutions for, but not limited to, staff computer hardware, operating systems, software applications, networking, videoconferencing, printers, and voicemail.
  • Track incoming and outgoing asset inventory of hardware, software, and peripherals
  • Image and configure desktop, laptop, lab, and phone equipment for deployment to both in-house and field staff
  • Identify, resolve, or escalate technical problems for individuals and groups in an efficient manner, recognizing the proper course of action to take, communicating and escalating severe issues as appropriate
  • Perform responsibilities according to the IS department's defined processes and procedures and Service Legal Agreements (SLAs)

    About You:

    • Bachelor's degree
    • 3+ years experience in a tech support role
    • Experience in performing PC setups, (Mac preferred) and troubleshooting hardware and software problems
    • Basic understanding of Microsoft Active Directory, DNS, DHCP, IP Networking and Wireless

      Why Join Aldevron?

      • You want meaningful work.We are in a landmark moment in the history of life science, and Aldevron is at the center of it.
      • You want to plant your career in a growing company.We are growing fast.We have limitless opportunities for people who are ready to roll up their sleeves and jump in.
      • You are excited to learn every day. At Aldevron, no day is the same. Our team comes to work ready to learn and overcome new challenges with teamwork and a passion to make lives better.

        Your talents, ideas, and passion are essentialto our success. Join us today!Job Posted by ApplicantPro

Keywords: Aldevron, Fargo , Help Desk Support Specialist, Other , Fargo, North Dakota

Click here to apply!

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