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Case Processor, Fargo, ND

Company: U.S. Bank
Location: Fargo
Posted on: January 14, 2020

Job Description:

We are currently seeking dedicated, motivated, and detail oriented individuals for our Case Processing team.This is an afternoon to evening shift 3:30 pm to 12:00 am Sunday - Thursday with Friday and Saturday Off. 10% shift differential will be included.Responsibilities include:

  • Providing high quality customer service by responding to and researching and resolving customer inquiries related to dispute/fraud claims.
  • Managing a large caseload by researching, investigating, and resolving disputed credit/debit card charges.
  • Interacting with customers via correspondence and telephone to determine the source of the claim and correcting errors.Customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits, fees, interest and cardholder communications be completed within required timeframes. This position is multi-faceted and requires a high level of accuracy and attention to detail.Explore your career possibilities at U.S. Bank and join a company thats as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.Qualifications:Basic Qualifications
    • High school diploma or equivalent
    • At least one year of customer service experiencePreferred Skills/Experience
      • Experience working in the financial services or banking industry
      • Experience working in an office/clerical environment
      • Call center experience
      • Demonstrated knowledge of applicable bank, Federal Regulations, Mastercard/Visa regulations and internal procedures
      • Proven commitment to high quality customer service
      • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
      • Strong verbal and written communication skills
      • Ability to identify and resolve/escalate complex problems with minimal guidance
      • Strong problem-solving and decision-making skills
      • Proficient computer skills, especially Microsoft Office applicationsapplicationsJob: ProcessingPrimary Location: North Dakota-ND-FargoShift: 2nd - EveningsAverage Hours Per Week: 40Requisition ID: 200000092U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Keywords: U.S. Bank, Fargo , Case Processor, Fargo, ND, Other , Fargo, North Dakota

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