FargoRecruiter Since 2001
the smart solution for Fargo jobs

Customer Service Specialist

Company: WEX, inc.
Location: Fargo
Posted on: January 17, 2020

Job Description:

CUSTOMER SERVICE SPECIALIST

JOB SUMMARY

The Customer Service Specialist is responsible to answer all customer questions on offered benefits with accuracy and high quality customer service. They provide direction to customers through telephone and email. The Customer Service Specialist represents WEX Health to the customer. They own the customer s experience with them. All solutions, complaints, and successes are theirs.

RESPONSIBILITIES

* Responsible for all assisting customers by answering questions, solving problems, and educating them on provided services via inbound phone calls and customer email inquiries.

* Handles all inquiries professionally and courteously and with accuracy.

* Answers and returns inquiries in a timely manner.

* Clearly communicates answers and solutions to the customer.

* Responds to email inquiries with accuracy utilizing appropriate verbiage, grammar, and spelling.

* Researches/investigates all inquiries utilizing reference materials.

* Understands and applies confidentiality guidelines.

* Meets or exceeds customer service standards and goals.

* Is knowledgeable about the products offered and actively participates in departmental training and continued education. Provides informal or formal training for additional team members when needed.

* Displays advanced knowledge of IRS regulations governing all products.

* Actively assists other departments when additional help is needed.

QUALIFICATIONS

* High School Diploma or GED required

* Telephone inquiry experience or ability to handle a constant flow of incoming calls.

* Customer service experience and benefit experience typically acquired in 6 months to two years.

* Computer proficiency required.

* Must have excellent customer service skills.

EQUAL OPPORTUNITY EMPLOYER/VETS/DISABILITY

Keywords: WEX, inc., Fargo , Customer Service Specialist, Other , Fargo, North Dakota

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


911 Communications Operator
Description: Exciting and Rewarding Career in Public Safety Dispatching 2020 Starting Salary is 45,609.27 Annually Benefits. 21.93/hour Position Specifics:Candidates
Company: Red River Regional Dispatch Center
Location: Fargo
Posted on: 01/21/2020

Early Childhood Special Education Paraeducator
Description: ul Early Childhood Special Education Paraeducator JobID: 3216 -- ul li Position Type: br ---- Classified Support Staff/ Preschool Paraeducator br br li Date Posted: br ---- 1/17/2020 (more...)
Company: FARGO PUBLIC SCHOOLS
Location: Fargo
Posted on: 01/21/2020

OTR Dry Van CDL A Truck Drivers
Description: Qualifications Crete Carrier Corporation takes pride in hiring the most professional truck drivers the industry has to offer. See our qualifications below. Valid Class A CDL TWIC Card and Alabama (more...)
Company: Crete Carrier Corporation
Location: Fargo
Posted on: 01/20/2020


Member Accounts Representative
Description: Our members have high expectations for us. In turn, we have high expectations for our employees and are committed to recognizing and rewarding the hard work that they do. 13 br Job Responsibilities: (more...)
Company: Cass County Electric
Location: Fargo
Posted on: 01/21/2020

Special Credit Officer
Description: You will work with an assigned portfolio to gather and analyze financial information, develop structuring solutions,
Company: AgCountry Farm Credit Services
Location: Fargo
Posted on: 01/21/2020

Want A Quick $350 Today?
Description: 1 Enter Email 2
Company: MoneyAtHome
Location: Grand Forks
Posted on: 01/21/2020

IT Security Intern
Description: The IT Security Internship is a role that requires a combination of technical expertise, critical thinking, and business-oriented project management. You will primarily work on advancing R.D. Offutt's (more...)
Company: RDO Equipment
Location: Fargo
Posted on: 01/21/2020

Maintenance and Operations Secretary
Description: ul Maintenance and Operations Secretary JobID: 3214 -- ul li Position Type: br ---- Maintenance/Custodial/ Clerical br br li Date Posted: br ---- 1/15/2020 br br li Location: br (more...)
Company: FARGO PUBLIC SCHOOLS
Location: Fargo
Posted on: 01/21/2020

Software Developer (No Prior Experience Required)
Description: Revature will hire over 300 new Software Developers in the next 4 weeks. As the largest employer of emerging tech talent, we are looking for candidates all around the U.S.One day someone is going to ask (more...)
Company: Revature
Location: Fargo
Posted on: 01/20/2020

FI Partner Development Leader
Description: The leader of the Financial Institution FI Partner Development team is responsible for managing the team that signs profitable new Elavon Merchant Services Partner relationships, for either the Referral (more...)
Company: U.S. Bank
Location: Fargo
Posted on: 01/21/2020

Log In or Create An Account

Get the latest North Dakota jobs by following @recnetND on Twitter!

Fargo RSS job feeds