COBRA Carrier Operations Specialist
Company: WEX, inc.
Location: Fargo
Posted on: November 16, 2020
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Job Description:
COBRA CARRIER OPERATIONS SPECIALIST
The COBRA Carrier Operations Specialist will play a key role in the
WEX Health COBRA startup by assisting with the development of
processes and procedures to include carrier communication,
eligibility status updates and issue resolution.
DUTIES AND RESPONSIBILITIES:
* Sends communications to insurance carriers regarding COBRA
reinstatements and terminations
* Reports eligibility status to carriers on a daily, weekly,
monthly or urgent basis
* Responds to complex inquiries regarding benefits, billing,
eligibility and coverage
* Works with carriers to resolve coverage discrepancies
* Provides necessary reporting for carriers, when requested
* Addresses internal and external requests in a timely manner
* Meets or exceeds all outlined quality standards
* Assists in creating and documenting COBRA customer service
processes, tools and workflows
* Assists in creating new hire training material, as well as
training of additional staff for this new initiative
* Provides ongoing training for the COBRA team
* Serves as back up assistance for other COBRA department needs
when necessary
* Manages additional projects as assigned
QUALIFICATIONS
* Previous experience with COBRA Services preferred
* Previous experience with startup of a new initiative
preferred
* Customer service training or quality experience required
* Ability to work in a team environment as well as
independently
* Experience working with various software applications on a day to
day basis (Office, Outlook, Web)
* Ability to manage multiple projects
* Excellent written, oral, and interpersonal communications
skills
* Ability to work in a fast-paced professional environment
* Detail oriented with excellent analytical, and investigative
skills
* Understanding of HIPAA and Privacy Regulations
* Ability to understand the WEX Health product family and
Healthcare Industry
EQUAL OPPORTUNITY EMPLOYER/VETS/DISABILITY
Keywords: WEX, inc., Fargo , COBRA Carrier Operations Specialist, Other , Fargo, North Dakota
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