District Operations Specialist - Fargo, ND

Company: MSX International
Location: Fargo
Posted on: November 17, 2020

Job Description:

SUMMARY MSX International is seeking an Operations Specialist who will be responsible for the professional delivery, installation and sustainment of MSX International Retail Automotive Service prescribed solutions. RESPONSIBILITIES The Operations Specialist will be responsible for developing and maintaining a direct relationship with specifically assigned automotive dealers, support launch and performance manager in planning meetings and Quick Lane launches, along with implementing plans to achieve regional objectives: The Operations Specialist will provide primary operational support to assigned Quick Lanes within District: Attend Annual Business Plan MeetingsCreate and Work Quick Lane Action PlansConduct Repair Order Analysis as neededDevelop Quarterly Marketing Plan and Monitor AdherenceEnsure Scheduling of Quarterly Quick Lane Sales EventsEnsure POS displays are current and up to datedWork with Quick Lane Manager to conduct periodic Competitive Ad and Price SurveysReview and approve advertising Co-op claimsWork with department manager on Search Engine Optimization and Landing Page ClaimingMonitor and motivate Quick Lane Contest and Incentive performanceAssist with Tire Inventory SelectionEstablish Good/Better/Best Selling LineupEnsure adequate Tire Displays and current pricing (Indoor/Outdoor)Conduct on-site training as neededConduct periodic Parts inventory reviewPerform on-site TrainingVehicle Inspection TrainingTires Sales TrainingTelephone Sales SkillsCustomer Handling SkillsBrake Sales SkillsCredit Card Solicitation SkillsProvide visit summaries to Dealer, District Operations ManagerComplete all administrative tasks in a timely mannerRun Quick Lane as needed QUALIFICATIONS Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that includes: * Will possess Aftermarket Experience; preferably Retail Tire Store Management experience * OEM dealer contact experience is a plus, as well as excellent verbal and written communication skills * Demonstrated proficiency with PC applications in a Windows environment * This position requires proficiency with Microsoft Word, PowerPoint, Excel and Internet Explorer * Ability to leverage relationships to identify and sell the business case for change * Analyzing data from dealer financials and operational assessments to establish improvement action plans * Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level * Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI * Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales * Ability to influence the sales personnel and technicians in the training processes and monitoring the results WORK ENVIRONMENT * 50% Travel required * Overnight travel required Have ability to equally accommodate working from home office or remote location

Keywords: MSX International, Fargo , District Operations Specialist - Fargo, ND, Other , Fargo, North Dakota