Company: RDO Equipment Co.
Posted on: June 10, 2021
This individual will effectively provide parts customer support
to all RDO Equipment Co. stores. Through exceptional phone support,
they will ensure that the desired customer satisfaction level is
met along with achieving the company asset goals at assigned
locations. They will assist customers by properly identifying
needed items, using electronic parts catalogs and other available
resources. They will invoice, order, place on hold and make any
necessary entries to the inventory control system based on company
Specific Duties Include:
- Record all sales (including lost sales) and/or customer
transactions using Company provided systems/tools (i.e. PFW) and
- Take a proactive approach to inventory control by reporting and
following up on customer needs.
- Ensure internal and external customers receive the correct
parts in a timely manner.
- Proactively study and stay current on industry and product
- Follow all safety rules and regulations while performing work
assignments and adhere to all policies and procedures as specified
in company manuals and as directed in the employee handbook.
- Conduct self in the presence of customers and community so as
to present a professional image of RDO Equipment Co.
- Proactively seek and participate in available company-sponsored
training, in an effort to develop and advance knowledge base and
- Participate in all company/location driven communication
efforts, including open book meetings, huddles, department meetings
and other related efforts.
- Maintain a positive and professional working relationship with
peers, management, and support resources, with a constant
commitment to teamwork and exemplary customer service.
- Perform all other duties as assigned by management in a
professional and efficient manner.
- Formal parts training and or industry experience
- Experience in customer service preferred
- John Deere Agriculture and Construction and/or Vermeer product
- Understanding of
Keywords: RDO Equipment Co., Fargo , Parts Specialist, Other , Fargo, North Dakota
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