Patient Access Representative - Ortho - FT - Days
Company: Sanford Medical Center Fargo
Posted on: June 10, 2021
Sanford Health is one of the largest and fastest-growing
not-for-profit health systems in the United States. Were proud to
offer many development and advancement opportunities to our nearly
50,000 members of the Sanford Family who are dedicated to the work
of health and healing across our broad footprint.
Day (United States of America)
Scheduled Weekly Hours:
Two major functions of the Patient Access Representative (PAR) are
patient registration and scheduling. Depending on setting, the PAR
may only perform registration or scheduling duties, while in other
settings, the PAR may perform both registration and scheduling
duties. In all settings, the PAR performs additional duties, as
assigned. Duties vary by location/setting.
In a registration role, the Patient Access Representative greets
patients, verifies patient demographics to accurately register
and/or schedule patients, and takes care of related paperwork.
Creates electronic patient files; provides, scans, and routes
necessary patient forms and documents. Educates patients and
captures patient signatures on necessary paperwork. Establishes and
assigns financial responsibility and/or assists with arrangements
while adhering to appropriate policies and procedures. Collects
co-payments, pre-payments, and/or payments on account balances. May
also work through the registration work queue to address and
resolve issues specific to registration, including work queue
errors, denied insurance claims, and maintenance of the
In a scheduling role, the Patient Access Representative schedules
patient appointments and procedures, obtains and coordinates
referrals, conducts pre-authorization, arranges interpreter
services, checks patients in/out, and offers patient enrollment to
additional Sanford resources. Collaborates with nursing team and
providers to coordinate appointments to meet patients' needs. May
coordinate provider schedule, resolve work queue issues and manage
recall and waitlists. Operates multi-line telephones and depending
on location, may serve as a switchboard operator calling codes and
Based on setting, additional duties may include preparation and
coordination of charts; organizing supporting provider documents;
discussing pre-payment responsibilities; initiation of patient
financial assistance; prior authorization; track patient visits;
collaborating with patient financial services and health
information management on patient accounts; work on weekly and
monthly reports; compiling, distributing, administering and scoring
of assessments; coordination of Telemed appointments; provider and
schedule maintenance; charge entry/billing and charge verification;
reminder calls for appointments; hospital admission; make copies,
send faxes, and order supplies.
In all settings, the Patient Access Representative serves as a
mentor for new Patient Access Representatives and other staff.
Displays professionalism and promotes an atmosphere of mutual
respect and cooperation. Must be able to work as part of a team and
also work independently. Frequently takes direction from nursing
team. Must always maintain confidentiality of sensitive
information. Requires excellent customer service and the ability to
empathize with patients and their situations. Working knowledge of
medical terminology and use of professional written communication
when making notes.
High School graduation or GED is required; post-secondary education
One year of work experience, preferably in a medical office
setting. Medical terminology helpful; customer service skills
essential. Six months' customer service experience desired.
May require BLS for certain locations and/or settings.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to
request an accommodation for help with your online application,
please call 1-877-673-0854 or send an email to
Keywords: Sanford Medical Center Fargo, Fargo , Patient Access Representative - Ortho - FT - Days, Other , Fargo, North Dakota
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