The Office and Food Shelf Coordinator will
professionally administer all incoming calls and direct inquiries
to the appropriate individual. This position is also responsible
for ensuring the food pantry operates smoothly and maintain
sanitation adherence. This is a regular part time regular position
with a workweek expectation of 28 hours per week.
This job description is not all inclusive.
It is intended to identify the essential duties of the position.
Other duties, responsibilities and tasks may be assigned by Corps
• Maintain positive work atmosphere by behaving and communicating
in a manner that fosters good relationships with co-workers and
supervisors. This would include but not be limited to such actions:
resolution of conflicts in a professional manner; courteous
treatment of staff, visitors and clients; respect of others’
property and person, professional and appropriate communication to
and about co-workers, supervisors, and subordinates.
• Support the Mission of The Salvation Army by treating every
client, donor, and colleague with respect and dignity, and without
discrimination of any kind.
• Engage community members (including and not limited to, visitors,
clients, and customers) in a way that brings them to the Corps for
programming, events, activities, and Pathway of Hope.
• Adhere to the guiding principles of The Salvation Army's social
services ministries as outlined in Faith In Action with an emphasis
on intentional outreach in the area of holistic care to those we
• Be knowledgeable of all Salvation Army Social Service and Corps
• Professionally administer all incoming calls and direct inquiries
to the appropriate individual, department, corps or program.
• Greet guests in a professional, friendly, hospitable manner.
• Receive and route job inquiries and applications and seasonal
materials received at the Front Desk.
• Open and close visitor areas (locking doors, turning off AC
• Send and receive faxes.
• Prepare mail.
• Assist in scanning documents for the Finance Department.
• Assist with routine clerical duties as requested by
• Type memos, correspondence, reports and other documents.
• Perform a variety of clerical duties.
• Assist with seasonal and special projects as needed (i.e.
Christmas, Giving Hearts Day).
• Distribute food boxes to beneficiaries according to guidelines.
All food items are to be weighed and recorded on proper forms
before leaving the pantry.
• Ensure that all boxes weigh the appropriate amount and that they
contain the necessary items according to our guidelines.
• Be responsible to handle incoming food donations and related
gifts in kind to include proper storage, documentation, and
rotation. Record donations by weight, and the name and address of
the donor. Issue receipt as requested.
• Work with Social Services Coordinator III to maintain rotation,
proportional distribution, and proper storage of all food related
• Ensure that all items are maintained for freshness. All outdated,
bulging, open, or rusted items are to be disposed of.
• Maintain highest standards of cleanliness. Ensuring that all
health and food bank standards are met including the proper storage
of all food, equipment and supplies.
• Keep logs updated.
• Ensure that the refrigerators and freezers are maintained and
kept in clean working condition.
• Maintain confidentiality of all clients. Ensure the fair
treatment of all clients.
• Conduct recruitment of Pathway of Hope participants.
• All other duties as assigned.
Gifts in Kind
• Track all the gift in kind donations; clothing, food, toys, and
other miscellaneous donations.
• Determine the value of each donation based on the gifts in kind
• Ensure donation receipts are done accurately for the donors.
• Submit monthly gifts in kind reports to the DHQ finance
• High School Diploma/GED required.
• Ability to work well with clients of diverse cultural and
socioeconomic groups, respect confidentiality, and ability to work
within the ethical and legal parameters of social services.
• Ability to accept supervision and work with a team of
• Ability to organize work, set priorities, meet deadlines, and
complete tasks with a minimum of direction.
• Must have excellent interpersonal, oral and written communication
skills, the ability to work independently and/or in a team
• Ability to proficiently use Salvation Army approved word
processing, spreadsheet, database management, and graphics/desktop
publishing software packages.
• Valid Driver's License. (Must meet the guidelines provided by the
State of residence and the automobile insurance provider as
pertaining to corps’ passenger vans/buses.)
• Must pass The Salvation Army background checks and meet the MVR
• Willingness to support the philosophy, goals, objectives, and
mission of The Salvation Army.
• It must be understood by the incumbent that the provisions of
Safe from Harm will apply upon commencement of employment and also
understood that the required Safe From Harm training be
satisfactorily completed within the first thirty (30) days of