An exciting opportunity awaits you at the Four Seasons Resort
Nevis! As the first and longest standing Caribbean resort in the
Four Seasons Hotels and Resorts portfolio, we are looking for
dynamic team members to join us at this iconic property.
Four Seasons Resort Nevis is seeking a Director of
Housekeeping-Residences with a passion for excellence and great
enthusiasm in providing exceptional service standards. Come be a
part of our tradition of more than 30 years of authentic Caribbean
Four Seasons Resort Nevis is located on the western coast of the
Caribbean island of Nevis, sister island to St. Kitts, and the
birthplace of U.S. Founding Father Alexander Hamilton. A place
where love and harmony is ever-present, Nevis is a spirited and
soulful haven, where both serenity and adventure can be pursued
endlessly. Our island home is beaming with natural beauty, from the
green summit of Nevis Peak down to the sugar-soft sand of Pinney's
Beach. And our recently renovated resort offers 189 spacious rooms
and suites, more than 80 luxurious villas, world class dining with
seven distinct restaurants and bars, a championship golf course, an
award winning tennis program, a serene Garden of Eden-like spa and
much, much more.
Four Seasons Hotels and Resorts has been ranked FORTUNE
magazine's 100 Best Companies to Work every year since 1998.
Director of Housekeeping (Residences)
BASIC PURPOSE: Oversees the staff and daily activities of the
Housekeeping Department assuring that our residences meet the
highest standards of cleanliness for our home owners and private
Manages the staff of the Housekeeping Department. Interviews and
trains the staff. Conducts Performance Evaluations and disciplines
staff when needed. Assures daily labor report and bi-weekly payroll
submission is accurate and complete. Ensures communications and
follow-up on any problems, guest requests or special
Schedules staff. Makes or coordinates the daily assignment of
work. Oversees the start of each shift. Monitors daily assignments
to assure that productivity and quality standards are being met,
staff is being supported and guest needs are being met. Inspects
all areas of responsibility daily including a number of villas.
Resolves customer complaints, handling all guest interactions
with the highest level of hospitality and professionalism,
accommodating special requests whenever possible. Responds to all
guest requests in an accurate and timely manner.
Coordinates the housekeeping needs of all Home owners.
Interaction with guest will be in person and by phone.
Assures the financial goals of the department are being met.
Monitors and controls labor expense and other divisional expenses
such as Guest Supplies, Cleaning Supplies and Contract Services.
Participates in periodic Linen, Uniform and Supplies Inventories.
Assures that equipment is properly maintained. Assists in the
preparation of the annual budget for labor and operating expense
and for items to be included in the annual Capital Plan.
Takes action in all matters related to the safety, security,
satisfaction and well being of hotel guests and employees. Responds
swiftly and effectively in any hotel emergency or safety
Works harmoniously and professionally with co-workers and
KNOWLEDGE AND SKILLS:
Experience: At lest five years of senior management experience
in Housekeeping, preferably in Residences or private villas for a
luxury Hotel Brand.
Skills and Abilities: Ability to read, write and English.
Learn more about what it is like to work at Four Seasons - visit
We look forward to receiving your application!