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Director of Housekeeping-Residences

Company: Four Seasons Hotels Inc
Location: Nevis
Posted on: June 13, 2021

Job Description:

An exciting opportunity awaits you at the Four Seasons Resort Nevis! As the first and longest standing Caribbean resort in the Four Seasons Hotels and Resorts portfolio, we are looking for dynamic team members to join us at this iconic property.

Four Seasons Resort Nevis is seeking a Director of Housekeeping-Residences with a passion for excellence and great enthusiasm in providing exceptional service standards. Come be a part of our tradition of more than 30 years of authentic Caribbean hospitality.

Four Seasons Resort Nevis is located on the western coast of the Caribbean island of Nevis, sister island to St. Kitts, and the birthplace of U.S. Founding Father Alexander Hamilton. A place where love and harmony is ever-present, Nevis is a spirited and soulful haven, where both serenity and adventure can be pursued endlessly. Our island home is beaming with natural beauty, from the green summit of Nevis Peak down to the sugar-soft sand of Pinney's Beach. And our recently renovated resort offers 189 spacious rooms and suites, more than 80 luxurious villas, world class dining with seven distinct restaurants and bars, a championship golf course, an award winning tennis program, a serene Garden of Eden-like spa and much, much more.

Four Seasons Hotels and Resorts has been ranked FORTUNE magazine's 100 Best Companies to Work every year since 1998.

Director of Housekeeping (Residences)

BASIC PURPOSE: Oversees the staff and daily activities of the Housekeeping Department assuring that our residences meet the highest standards of cleanliness for our home owners and private retreat guests.


Manages the staff of the Housekeeping Department. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed. Assures daily labor report and bi-weekly payroll submission is accurate and complete. Ensures communications and follow-up on any problems, guest requests or special requirements.

Schedules staff. Makes or coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily including a number of villas.

Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner.

Coordinates the housekeeping needs of all Home owners. Interaction with guest will be in person and by phone.

Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Guest Supplies, Cleaning Supplies and Contract Services. Participates in periodic Linen, Uniform and Supplies Inventories. Assures that equipment is properly maintained. Assists in the preparation of the annual budget for labor and operating expense and for items to be included in the annual Capital Plan.

Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.

Works harmoniously and professionally with co-workers and supervisors.


Experience: At lest five years of senior management experience in Housekeeping, preferably in Residences or private villas for a luxury Hotel Brand.

Skills and Abilities: Ability to read, write and English.

Learn more about what it is like to work at Four Seasons - visit us:





We look forward to receiving your application!

Keywords: Four Seasons Hotels Inc, Fargo , Director of Housekeeping-Residences, Other , Nevis, North Dakota

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