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Issuer Outreach Support Analyst

Company: Enterprise Information Services
Location: Fargo
Posted on: June 13, 2021

Job Description:

Security Clearance required:

Cognosante is on a mission to transform our country's healthcare system. We are a health IT Company who helps public sector organizations do everything from strategic consulting and acquisition support to application development, data integration, data standards, and business process operations. Learn how we are making a difference in people's lives today!

Job Description

The Issuer Outreach Support Analyst will be a member of the Issuer Outreach team responsible for gathering information from insurance issuers pertaining to consumer 1095 disputes.

The Issuer Outreach Support Analyst will need to process requests received from the Case Analysts, determine the needed information, and articulate a request to the issuer through both phone and email communication. The Support Analyst must maintain a high level of accuracy, attention to detail, and professionalism in all communications with Case Analysts and Issuers. The Support Analyst must be responsive to incoming requests via email, as well as assigned periods of coverage for inbound calls. Organization and prioritization skills are extremely important in this position. The Support Analyst must be able to identify situations that require escalation. Proficiency in Microsoft Outlook and Excel is required.

Key responsibilities

  • Analyzing incoming cases to build a comprehensive workbook to relay the request to the issuer

  • Provide exemplary customer service through phone and email

  • Answer inbound phone calls

  • Validate issuer responses against the original request, and articulate any deficiencies back to the issuer to ensure all requested information is gathered

  • Understand and follow escalation criteria to forward issues where the requests are not resolved promptly

  • Build and maintain positive working relationships with Issuer points of contact

  • Manage and prioritize extremely high caseloads during surge periods

  • Assist with special projects as needed

Required Qualifications

  • Education: Must have high school diploma and 4 years of related experience or Associates and 3 years of related experience.

  • Must be proficient in the use of MS Office including Word, Excel, PowerPoint, and Outlook

  • Prior experience in scheduling and facilitating meetings

  • Must be able to work in a fast-paced environment

  • Good written and oral communication skills

  • Must be able to work in a deadline-driven environment

  • Must be able to work overtime as required

Additional Required Minimum Qualifications

  • Experience in data analysis

  • Strong communication skills

Candidates that do not meet the required qualifications will not be considered.

Keywords: Enterprise Information Services, Fargo , Issuer Outreach Support Analyst, Other , Fargo, North Dakota

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