Issuer Outreach Support Analyst
Company: Enterprise Information Services
Location: Fargo
Posted on: June 13, 2021
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Job Description:
Security Clearance required: Cognosante is on a mission to transform our country's healthcare
system. We are a health IT Company who helps public sector
organizations do everything from strategic consulting and
acquisition support to application development, data integration,
data standards, and business process operations. Learn how we are
making a difference in people's lives today! Job Description The Issuer Outreach Support Analyst will be a member of the
Issuer Outreach team responsible for gathering information from
insurance issuers pertaining to consumer 1095 disputes. The Issuer Outreach Support Analyst will need to process
requests received from the Case Analysts, determine the needed
information, and articulate a request to the issuer through both
phone and email communication. The Support Analyst must maintain a
high level of accuracy, attention to detail, and professionalism in
all communications with Case Analysts and Issuers. The Support
Analyst must be responsive to incoming requests via email, as well
as assigned periods of coverage for inbound calls. Organization and
prioritization skills are extremely important in this position. The
Support Analyst must be able to identify situations that require
escalation. Proficiency in Microsoft Outlook and Excel is
required. Key responsibilities Analyzing incoming cases to build a comprehensive workbook to
relay the request to the issuer Provide exemplary customer service through phone and email Answer inbound phone calls Validate issuer responses against the original request, and
articulate any deficiencies back to the issuer to ensure all
requested information is gathered Understand and follow escalation criteria to forward issues
where the requests are not resolved promptly Build and maintain positive working relationships with Issuer
points of contact Manage and prioritize extremely high caseloads during surge
periods Required Qualifications Education: Must have high school diploma and 4 years of related
experience or Associates and 3 years of related experience. Must be proficient in the use of MS Office including Word,
Excel, PowerPoint, and Outlook Prior experience in scheduling and facilitating meetings Must be able to work in a fast-paced environment Good written and oral communication skills Must be able to work in a deadline-driven environment Additional Required Minimum Qualifications Experience in data analysis Candidates that do not meet the required qualifications will not
be considered.
Keywords: Enterprise Information Services, Fargo , Issuer Outreach Support Analyst, Other , Fargo, North Dakota
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