Sanford Health is one of the largest and fastest-growing
not-for-profit health systems in the United States. We're proud to
offer many development and advancement opportunities to our nearly
50,000 members of the Sanford Family who are dedicated to the work
of health and healing across our broad footprint.
Create Your Career With Us!
Facility: Broadway Hospital
Location: Fargo, ND
Address: 801 Broadway N, Fargo, ND 58102, USA
Job Schedule: Full time
Weekly Hours: 40.00
Starting Rate: 12.50
This position provides front desk coverage at the Broadway
Medical Center. Flexible time off and no weekend shifts.
Greets and assists patients, families and visitors in a
courteous manner. Provides information and assistance to patients,
families, and visitors in accordance with guest services programs
and initiatives. Possesses outstanding front line customer service
and creates a positive first and last impression to patients,
families and visitors. Assists with problem resolution and serves
as a liaison to Sanford resources and associates. Displays
extraordinary professionalism and tact during stressful and busy
times, displaying ability to problem solve. Responds to patients
with empathy using positive interpersonal and effective
communication skills. Directs patients, family members, visitors
and guests to patient hospital departments, clinics and other
Sanford locations. Monitors traffic in patient drop off areas.
Provides city information to patients and visitors about available
lodging and area business.
Recognizes and responds to sensitive situations and issues with
discretion and confidentiality. Identifies systems improvement
needs and advocates a plan for improvement. Collaborates with other
Sanford associates and Guest Service staff to make Sanford patient
and family experiences as positive and stress free as possible.
Proactively assesses family needs and assures they are aware of
amenities available such as, pagers, lockers and computer areas.
Manages family rooms and public waiting areas. May complete family
room rounds on a daily basis. Demonstrates computer based customer
support skill, logging into the Sanford Electronic Privacy
Information Center (EPIC) to pull patient information.
High school diploma or equivalent preferred.
Experience in customer service preferred.
Sanford Health offers an attractive benefits package for
qualifying full-time and part-time employees. Depending on
eligibility, a variety of benefits include health insurance, dental
insurance, vision insurance, life insurance, a 401(k) retirement
plan, work/life balance benefits, sick leave and paid time off. To
review your benefit eligibility, visit
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an
individual with a disability and would like to request an
accommodation for help with your online application, please call
1-877-673-0854 or send an email to firstname.lastname@example.org .
Sanford Health has a Drug Free Workplace Policy. An accepted
offer will require a drug screen and pre-employment background
screening as a condition of employment.
Job Function: Customer Support Services
Req Number: R-54752