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Client Service Representative

Company: Marco Technologies
Location: Fargo
Posted on: June 12, 2021

Job Description:

Marco is a one-stop shop for all things business tech. Our employees are "movers and shakers" and our company is always striving to do what's right. Does this sound like a culture you want to be a part of? We're hiring a new team member to help take Marco's technology further - working full-time, Monday - Friday, 8am-5pm.

More about us. We do it all - from copy and print solutions to IT and managed services. We are an organization led by salespeople with 750+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally.

Join our growing team. You won't regret it.

The Client Service Associate (CSA) is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. CSA will conduct regularly scheduled Dynamic Network Review meetings and discuss with managed clients via remote video consultation. CSA will develop competencies, support corporate initiatives and philosophies. Through teaming, CSA will provide superior service and support to the client.

Main Responsibilities

  • Utilizing Salesforce, CSA will proactively schedule Dynamic Network Review meetings and track progress of interactions with managed clients and/or Marco team members.
  • Utilizing Marco tools, CSA will proactively gather reports and metrics to review and discuss with managed clients during the Dynamic Network Review meetings.
  • Utilizing Salesforce, CSA is responsible for creating opportunities & chattering at the Client Sales Associates and Technology Advisor regarding leads that stem from the Dynamic Network Review meetings.
  • Utilizing Salesforce, CSA will chatter at the vCSE team on the Technology Roadmap opportunities regarding necessary changes and updates to a client's Technology Roadmap.
  • Utilizing Salesforce and Warranty Master, CSA will help identify unknown Subscription Renewal opportunities and chatter at the Client Sales Associates and Technology Advisor regarding Subscription Renewal leads that stem from the Dynamic Network Review meetings.
  • Escalate/delegate service issues timely.
  • Identify cross-selling opportunities in Dynamic Network Review meetings and collaborate with Client Sales Associates and Technology Advisor on recommendations.
  • Uphold Marco's business ethics by ensuring our solutions provide clients with increase efficiencies and profits.
  • Develop and maintain in-depth knowledge of company products and services, Marco sales processes, markets, trends, competitors and clients to maximize efficiency and effectiveness.
  • Support Marco's commitment to total client satisfaction through active participation in the Corrective Action Request (CAR) process including prompt research and resolution.
  • Strive for self-improvement by establishing and working to reach professional and personal development goals.12. Develop territory plans to increase sales and market penetration to existing VIP managed clients.
  • Manage the required non-traditional work hours to meet job duties and responsibilities.
  • Perform other related duties as assigned.

Required Qualifications

  • Natural aptitude for outcome-based reasoning.
  • Demonstrate excellent verbal and written communication skills with internal and external clients.
  • Self-starter, ability to plan and implement sales strategy with limited supervision.
  • Ability to thrive in a competitive, goal-driven environment.
  • Excellent organizational skills with the ability to maintain accurate and detailed records of activity.
  • Ability to prioritize responsibilities and to operate with changing priorities.
  • Demonstrate ability to work effectively and professional with all types of people and situations.
  • Demonstrates a strong attention to detail to ensure accuracy and quality.
  • Strong desire to help others achieve sales success, anticipate their needs and take initiative to ensure positive sales outcomes.
  • Proficient with business collaboration tools including Microsoft Office Suite, CRM and company specific programs.
  • Associate's degree in a technical program and two years of relevant experience; or equivalent combination of education and experience.
  • Valid Driver's License, proof of personal insurance and an acceptable driving record.

Benefits:

We're not just competitive when it comes to business tech - we're also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.

To apply (and to learn more about what makes us great), visit: www.marconet.com/careers

EEO/AA

Keywords: Marco Technologies, Fargo , Client Service Representative, Other , Fargo, North Dakota

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