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Senior Room Service Assistant - Call Center - FT

Company: Sanford Health
Location: Fargo
Posted on: June 24, 2022

Job Description:

Create Your Career With Us!

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility: 501 Place Building

Location: Fargo, ND

Address: 501 4th St N, Fargo, ND 58102, USA

Shift: Evening

Job Schedule: Full time

Weekly Hours: 35. 00

Starting Rate: $16.00 - $22.50

Department Details

This position works at a computer and phone their entire shift. They answer phones from patients. Patients call to place their food order. The office assistant talks the patient through their meal order. If the patient is on a special diet, they may need to re-direct the patient to order a meal that complies with their diet. Great customer service skills, excellent computer skills, and the understanding of nutrition are all beneficial for candidates for this position.

Job Summary

Performs nutrition care support within parameters set forth by Food Services. Orders entry system for diet changes, answering and responding to phone calls related to nutrition services. Depending on location, conducts nutritional screenings of hospitalized patients. Depending on location, serves as a liaison between call center and nutritional services.

Reviews reports relevant to position and provides necessary follow-ups. Assists with menu selections and menu entries. Ensures proper order of food. Processes supplement and tube feeding orders. Completes calorie counts. Works intricately with dietitians. Serves as a liaison between dietitians and nutritional service department.

Demonstrates ability to work with patients of all ages. Displays ability to recognize and provide for ethic, cultural and religious needs. Possesses knowledge of nutrition and special diets. Performs patient rounding and follows up with patients concerning meals and meal services. Communicates effectively, timely and often with nursing staff, nutrition techs, dietitians and call center staff.

Uses computerized diet sheets, accesses patient computer system, and retrieves completed meals from patients' rooms and records intake and calorie count information. Maintains compliance with all Hazardous Analysis and Critical Control Point (HACCP) guidelines.

Possesses excellent customer service skills continuously. Displays listening skills and effectively communicates with co-workers, supervisors and nursing staff. Establishes effective working relationships with co-workers, supervisors and nursing staff. Evaluates and maintains quality control standards.


Minimum of six months experience required. Depending on location, preceptor CDM (Certified Dietary Manager) course

completed within two years of hire and/or a current student in a dictionary program. CDM must be renewed every three years.


Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, sick leave and paid time off. To review your benefit eligibility, visit .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-###-#### or send an email to ...@sanfordhealth.org .

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0106007

Job Function: Facilities and General Services

Featured: No Associated topics: assistance, client, deskside, front desk, information technology support, network, patient, support, technical support, technician

Keywords: Sanford Health, Fargo , Senior Room Service Assistant - Call Center - FT, Other , Fargo, North Dakota

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