Senior Room Service Assistant - Call Center - FT
Company: Sanford Health
Posted on: June 24, 2022
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Sanford Health is one of the largest and fastest-growing
not-for-profit health systems in the United States. We're proud to
offer many development and advancement opportunities to our nearly
50,000 members of the Sanford Family who are dedicated to the work
of health and healing across our broad footprint.
Facility: 501 Place Building
Location: Fargo, ND
Address: 501 4th St N, Fargo, ND 58102, USA
Job Schedule: Full time
Weekly Hours: 35. 00
Starting Rate: $16.00 - $22.50
This position works at a computer and phone their entire shift.
They answer phones from patients. Patients call to place their food
order. The office assistant talks the patient through their meal
order. If the patient is on a special diet, they may need to
re-direct the patient to order a meal that complies with their
diet. Great customer service skills, excellent computer skills, and
the understanding of nutrition are all beneficial for candidates
for this position.
Performs nutrition care support within parameters set forth by Food
Services. Orders entry system for diet changes, answering and
responding to phone calls related to nutrition services. Depending
on location, conducts nutritional screenings of hospitalized
patients. Depending on location, serves as a liaison between call
center and nutritional services.
Reviews reports relevant to position and provides necessary
follow-ups. Assists with menu selections and menu entries. Ensures
proper order of food. Processes supplement and tube feeding orders.
Completes calorie counts. Works intricately with dietitians. Serves
as a liaison between dietitians and nutritional service
Demonstrates ability to work with patients of all ages. Displays
ability to recognize and provide for ethic, cultural and religious
needs. Possesses knowledge of nutrition and special diets. Performs
patient rounding and follows up with patients concerning meals and
meal services. Communicates effectively, timely and often with
nursing staff, nutrition techs, dietitians and call center
Uses computerized diet sheets, accesses patient computer system,
and retrieves completed meals from patients' rooms and records
intake and calorie count information. Maintains compliance with all
Hazardous Analysis and Critical Control Point (HACCP)
Possesses excellent customer service skills continuously. Displays
listening skills and effectively communicates with co-workers,
supervisors and nursing staff. Establishes effective working
relationships with co-workers, supervisors and nursing staff.
Evaluates and maintains quality control standards.
Minimum of six months experience required. Depending on location,
preceptor CDM (Certified Dietary Manager) course
completed within two years of hire and/or a current student in a
dictionary program. CDM must be renewed every three years.
Sanford Health offers an attractive benefits package for qualifying
full-time and part-time employees. Depending on eligibility, a
variety of benefits include health insurance, dental insurance,
vision insurance, life insurance, a 401(k) retirement plan,
work/life balance benefits, sick leave and paid time off. To review
your benefit eligibility, visit .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an
individual with a disability and would like to request an
accommodation for help with your online application, please call
1-877-###-#### or send an email to ...@sanfordhealth.org .
Sanford Health has a Drug Free Workplace Policy. An accepted offer
will require a drug screen and pre-employment background screening
as a condition of employment.
Req Number: R-0106007
Job Function: Facilities and General Services
Featured: No Associated topics: assistance, client, deskside, front
desk, information technology support, network, patient, support,
technical support, technician
Keywords: Sanford Health, Fargo , Senior Room Service Assistant - Call Center - FT, Other , Fargo, North Dakota
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