Call Center Representative
Company: Teleperformance
Location: Fargo
Posted on: June 24, 2022
|
|
Job Description:
BEST PLACE FOR PEOPLE
Join us in making connections.
Teleperformance connects the biggest and most respected brands on
the planet with their customers by providing customer care,
technical support, customer acquisition, digital solutions,
analytics, back-office and other specialized services to ensure
consistently positive customer interactions. What You Will Do:
Responsible for all customer inquiries and questions Provide
excellent customer service at all times Follow up to customer
inquiries by taking specific action in a timely manner Troubleshoot
equipment and system problems Problem solve to help customers
resolve issues on first call Enters data from customers into
various software programs Appropriately communicate with upset
customers to resolve their inquiries Thrives as a team player in a
fast-paced, high-energy, change-oriented environment Participates
in additional training courses when needed Performs other related
duties and assignments as required and as assigned by supervisor
Exercise retention efforts when appropriate Identify customers who
are comparison-shopping and inquiring about contract terms
Assisting the customer with the correct price plan
What You Will Bring: 6 months Contact Center experience preferred
One year previous customer service experience required Must be at
least 18 years of age Type 25 wpm High School Graduate or GED
Logical problem solving skills and ability to multi-task Proven
oral and written communication skills Must have availability to
work various shifts Ability to use Windows operating systems and
navigate between various windows Ability to work under pressure
Continuously demonstrate a high sense of urgency Must have a keen
sense of attention to detail, taking the initiative. Must be able
to pass a Federal Background Check and Drug testing Possess a high
level of Professionalism Proven experience in overcoming unexpected
difficulties and using logical problem solving skills. Ability to
understand and empathize with customer's issues. Teleperformance
offers outstanding support to our team. You are the reason for this
company's success and your well-being is our priority. We believe
in nourishing your work life balance and making sure you are
feeling loved. Our excellent medical benefits give you the
opportunity to regularly check on your health, providing a solid
health and financial security while our paid vacation leaves,
flexible scheduling, and 401k Savings account can grant you the
vacation you deserve while still working or after retirement. In
Teleperformance, there are a lot more for you because we value
YOU!
Keywords: Teleperformance, Fargo , Call Center Representative, Other , Fargo, North Dakota
Click
here to apply!
|