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IT Support Specialist II

Company: Dahl Consulting
Location: Fargo
Posted on: January 27, 2023

Job Description:

Network Support SpecialistFargo, NDDIRECT HIREPay Rate: $25-28/hr plus full benefits
Job Description:As the Network Support Specialist, you will maintain availability in a fast-paced call queue and utilize technical programs and tools to provide customers with assistance and solutions for technical issues related to Hardware, Software, and Networking.
Here is what youll do as a Network Support Specialist:

  • Dedication to Customer Success
  • Business-specific knowledge of the customers technical environment and operations
  • Collaborate with the team members to ensure steps taken to support the customers needs
  • Ensure risks are identified, communicated, and mitigated throughout the troubleshooting process
  • Perform follow-up to verify final resolution and determine customers satisfaction level
  • Commitment to Employees
  • Effective and timely communication with team members regarding task progression and status
  • Detailed logging of troubleshooting steps and time tracking
  • Work with the Services Coordinator to ensure collaboration between teams
  • Update and maintain network documentation and processes for recurring procedures
  • Strive for billable efficiency to ensure individual and team goals are met
  • Responsible Innovation
  • Anticipate and help prepare for major technology changes to ensure a competitive advantage
  • Identify inefficiencies and offer suggestions for improvement when applicable
    Here is what youll bring to the role as a Network Support Specialist:
    • 3+ years of relevant work experience
    • Certification in one of the following: A+, Network +, Server +, MCSA, VTSP OR other industry certification
    • Contribute to the continuity of computer services by providing technical leadership
    • Strong ability to work under pressure and multitask to meet customer satisfaction

Keywords: Dahl Consulting, Fargo , IT Support Specialist II, Other , Fargo, North Dakota

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