Supervisor, Airport Services
Company: Envoy Air Inc.
Location: Fargo
Posted on: March 18, 2023
Job Description:
Overview:Who we are:Would you like to work for a stable, secure,
and fast-growing airline where you will be stimulated, challenged,
and have the opportunity to develop your career? If so, read on!
Come and work with the best of the best at Envoy Air where you will
join a team committed to providing outstanding service.
We offer:
- Amazing employee flight privileges within the American Airlines
global network
- Training and development programs to take your career to the
next level
- Comprehensive health and life benefits (subject to
location)Responsibilities:How will you make an impact?
Responsibilities
- The Supervisor - Airport Services coordinates the day-to-day
station operations by leading and organizing the activities of
Agents/Clerks to ensure a safe working environment and on-time
dependability.
- Supports the Manager in meeting operational performance targets
and monitoring the station operation budget
- Confers and cooperates with the Manager in formulating
administrative/operational policies and procedures to be
implemented
- Reviews and standardizes procedures to improve efficiency
within the operation
- Maintains overall station compliance as well as compliance of
personnel with administrative policies, procedures, safety rules
and any Company or government regulations
- Investigates and resolves customer service issues as well as
operation issues
- Participates on operational conference calls, station audits
and prepares various reports
- Coordinates activities with local airport management,
community, regulatory agencies, and other stations or headquarters
staff
- Maintains records such as time and attendance, personnel files
and performance
- Will provide guidance to the team on performance issues as well
as coach and counsel employees.
- As necessary, the Supervisor will work in the operation during
peak or irregular periods
Qualifications:Who are we looking for?Requirements:
- Must be able to perform all duties under sometimes stressful
conditions beyond the employee's control while attempting to
influence a favorable impression of American Eagle, and American
Airlines
- Must be able to work with minimal supervision, report to work
regularly and on-time, and be self-motivated. In this role, strong
organizational, decision-making and interpersonal skills are
necessary. Ability to adapt to the changing needs of the business
is critical
- Minimum Age: 18
- High school diploma or GED equivalent
- College coursework or college degree desirable
- Valid state driver's license
- Previous work experience in an airline or airport capacity such
as all operational phases of an airline, ground handling or airport
management
- Proven leadership and analytical skills
- Ability to effectively and efficiently manage multiple and
often competing priorities
- Demonstrated ability to communicate verbally and in
writing
- Willing and able to work non-standard work schedules when
necessary due to changing or unplanned operational needs
- Possess the legal right to work in the United States
- Must be able to read, write, fluently speak and understand the
English language
- Previous working experience in a team lead, supervisory or
managerial role preferred
- Minimum one year customer service experience preferred
Please note: The description is intended to provide a brief
overview of the position. It's not intended to be an exhaustive
list of all responsibilities, duties, expectations, and skills
required of those in this position. Duties and expectations may be
subject to change at any time.
Envoy Air is an Equal Opportunity Employer -
Minorities/Women/Veterans/Disabled.Envoy Air Inc., a wholly owned
subsidiary of American Airlines Group, provides regional flight
service to American Airlines under the American Eagle brand and
ground handling services for many American Airlines Group flights.
The company was founded in 1998 as American Eagle Airlines, Inc.,
following the merger of several smaller regional carriers to create
one of the largest regional airlines in the world. Envoy is
headquartered in Irving, Texas, with hubs in Dallas/Fort Worth,
Chicago and Miami, with a large ground handling operation in Los
Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on
Instagram @EnvoyAirCareers, and on Facebook at
Facebook.com/envoyaircareers and
Facebook.com/EnvoyPilotRecruitment.
#EnvoyOut
Keywords: Envoy Air Inc., Fargo , Supervisor, Airport Services, Other , Fargo, North Dakota
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