Quality Scheduler - Patient Outreach
Company: Arkos Health
Location: Fargo
Posted on: March 19, 2023
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Job Description:
Job Description:The Scheduler is responsible for phone outreach
to patients, explaining Arkos services, and scheduling visits for
our quality team field clinicians across the state of North Dakota.
This role will also assist with electronic medical record retrieval
when necessary. This role is a key part in supporting HEDIS quality
initiatives and regulatory/contractual requirements.The
Company:Arkos Health is a new kind of proactive healthcare company
that serves health plans and provider organizations to make sure
patients get the care they need. By engaging individuals with
virtual, in-home, in-clinic and in-facility care options, Arkos
Health delivers advanced community-based health services that allow
our clients to live healthier, more independent lives.Essential
Duties and Responsibilities:Completes telephone calls to patients,
providers, and other health care professionals and organizations in
support of care initiatives.Receives, proofreads, and verifies
reporting from the health plan against internal systems for
accuracy and completeness to appropriately schedule
appointments.Ability to utilize multiple systems simultaneously to
schedule member visits. Expected number of appointments scheduled
per week/month to be determined by Director of Quality based on
current business needs.Demonstrate excellent communication and
collaboration skills.Provides high quality customer service to both
internal and external customers.Qualifications/Skills:High school
diploma or GED equivalent required.2+ years' experience in a
healthcare environment.Certified Nurse Assistant and/or Medical
Assistant Certification in North Dakota, is preferred.Sales
experience is a plus.Experience with verifying eligibility and
navigating through insurance portalsBenefits:Fully paid employee
medical/dental/vision/life/short term disabilityEmployer matching
401(k)15 days annual combined sick/PTO with 9 paid holidaysMust
complete our Culture Index Survey. Take the assessment at This is
not a pass/fail test and does not measure intelligence.Arkos Health
EEO Statement:All Arkos Health divisions are Equal Opportunity
Employers. We do not discriminate on the basis of race, color,
religion, age, sex, sexual orientation, gender identity, national
origin, disability, veteran status or any other status protected
under federal, state or local laws.Arkos Health is a drug free
workplace. All job applicants selected for employment are required
to submit to a pre-employment drug test and background check.
Keywords: Arkos Health, Fargo , Quality Scheduler - Patient Outreach, Other , Fargo, North Dakota
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