Front Office Associate
Company: Nystrom & Associates, Ltd.
Location: Alexandria
Posted on: March 19, 2023
Job Description:
Description
As a Front Office Associate at Nystrom & Associates' Alexandria
clinic, you will be the first point of contact for clients -
answering phones, cheerfully greeting clients, registering and
scheduling clients, collecting co-pays, and acting a liaison
between our mental health professionals and our patients. You will
be part of a team of mental health professionals that specialize in
psychiatric evaluations, clinical social work, and family therapy.
We are committed to helping patients in our community who are
experiencing personal, emotional, marriage, family or psychological
problems. You will play an important part in that process by
actively listening to patients' needs and showing empathy to every
patient you speak with.
This is a full-time role, working the following shift:
- Monday - Thursday 7:30am-6:00pm, Fridays off * Eligible for
increased shift differential for hours worked past 6PM.*
Other duties include the following:
- Opening or closing the clinic
- Faxing and copying
- Sorting documents into the electronic chart
- Basic knowledge of billing and insurance coverage
- Any other projects that the Administrative Lead or Manager may
assign Qualifications:
- Excellent organizational skills and ability to multitask
- Proficient computer skills and experience using Microsoft
Office
- Strong customer service and interpersonal communication
skills
- Previous front desk, reception/receptionist, administrative
assistant, or office experience preferred
- High School Diploma required
- An interest in psychology, counseling, the behavioral sciences,
social work, or healthcare is strongly preferred Key Attributes of
a successful candidate include:
- Expertise in providing high-quality customer service in a busy
environment
- Ideal experience includes working as a barista, or in a
fast-paced retail setting (such as working during the holidays at
popular stores)
- De-escalation skills
- Ideal experience includes working in childcare, as a nanny, in
an educational setting, or previous mental health experience where
expectations change every day; candidate has learned to expect the
unexpected, and has had to deescalate someone who is upset
Benefits:
Nystrom & Associates, Ltd. prides itself on the benefits and
compensation offered to staff, including:
- Medical & Dental insurance
- Opportunities for professional growth and career
advancement
- Health Savings Account (HSA)
- Flexible Spending Account (FSA) for applicable medical and
dependent care expenses
- Paid Time Off (PTO)
- Paid Holidays
- 401(K) Retirement Plan with a generous employer matching
program
- Supplemental insurances, such as short term disability, cancer
insurance, and accident insurance
- Partnerships with local universities for tuition discounts:
- St. Mary's University - 10% discount
- University of Northwestern - St. Paul - 10% discount for select
programs
- Bethel University - $400 Scholarship per term for select
programs
- Capella University - 10% tuition discount plus additional
perks
- Adler Graduate School - 10% tuition reduction
keywords: Behavioral healthcare, mental healthcare, customer
service, front desk, receptionist, clinic receptionist, clinic
representative, office coordinator
Keywords: Nystrom & Associates, Ltd., Fargo , Front Office Associate, Other , Alexandria, North Dakota
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